immigrants in Los Angeles used to get in line the night before. They would start lining up outside the building at 6:00 p.m. and spend the night in the cold or, occasionally, in the rain. By the following morning

immigrants in Los Angeles used to get in line the night before. They would start lining up outside the building at 6:00 p.m. and spend the night in the cold or, occasionally, in the rain. By the following morning

immigrants in Los Angeles used to get in line the night before. They would start lining up outside the building at 6:00 p.m. and spend the night in the cold or, occasionally, in the rain. By the following morning

immigrants in Los Angeles used to get in line the night before. They would start lining up outside the building at 6:00 p.m. and spend the night in the cold or, occasionally, in the rain. By the following morning

Where there are lines, there are vendors. No one had to worry about going hungry in line because of the variety of hot and cold food and drinks being sold all night long. Occasionally

Where there are lines, there are vendors. No one had to worry about going hungry in line because of the variety of hot and cold food and drinks being sold all night long. Occasionally

With the new system, people with appointments are in and out of the building within an hour. Applicants show up 15 minutes before their appointment time. Things are so efficient now that about 120 applicants per hour can be processed through the immigration office. Before Info Pass, it was about 40 people an hour

With the new system, people with appointments are in and out of the building within an hour. Applicants show up 15 minutes before their appointment time. Things are so efficient now that about 120 applicants per hour can be processed through the immigration office. Before Info Pass, it was about 40 people an hour