# Coinbase app is ‘broken’ for UX, admits CEO Brian Armstrong

**Published by:** [Masih](https://paragraph.com/@4545f/)
**Published on:** 2023-08-14
**URL:** https://paragraph.com/@4545f/coinbase-app-is-broken-for-ux-admits-ceo-brian-armstrong

## Content

Brian Armstrong said the next two weeks will see a series of rapid updates on the biggest pain points for Coinbase app users. Coinbase CEO Brian Armstrong says the rise of on-chain activities on its new layer-2 network Base has exposed how “broken” the Coinbase app is for user experience, and has pledged to improve it. In an X (Twitter) post on Aug. 13, Armstrong said a number of pain points have surfaced during “Onchain Summer” — a multi-week festival of product launches, brand activations, and non-fungible token reveals on Base that began on Aug. 9 and runs until Aug. 31. Armstrong said the event had shown the weakness of the Coinbase app’s user experience for non-fungible tokens, decentralized apps and layer 2s. The CEO urged users of X to send feedback in response to the thread, in a bid to prioritize the most important queries, adding that the next two weeks will see rapid updates on the biggest pain points. The most-liked response at the time of publication was a request from Friendtech developer Racer, who requested a fast settlement credit card on-ramp to Coinbase that didn’t require users to make a separate account. Following this was a request to fix an ongoing bug that caused issues when connecting Coinbases’ mobile wallet to Google Chrome, with Armstrong noting that the bug had been more persistent than expected. https://cointelegraph.com/news/coinbase-broken-user-experience-base-onchain-summer

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