# Nest User Support Steps

By [huaan](https://paragraph.com/@huaan) · 2022-11-23

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In order to serve you better, please read the following steps carefully for a quick self-help solution.

1.  **_What kind of event are you joining?_**
    
    1.  Hamburger （50 NEST New user First Order Bonus）
        
    2.  Pizzas
        
    3.  Butter Chicken（30~100 NEST/for every accumulated transaction of 500 NEST）
        
    4.  Beer
        
        Above：
        
        [https://nest-protocol.medium.com/new-nest-finance-event-food-festival-41933fda937c](https://nest-protocol.medium.com/new-nest-finance-event-food-festival-41933fda937c)
        
    5.  10 NEST
        
    6.  Daily 10NEST top 1000 FCFS Daily at 3:00AM UTC [https://t.me/nestficommunity/23463](https://t.me/nestficommunity/23463) [https://t.me/nestficommunity/25800](https://t.me/nestficommunity/25800) [https://t.me/nestficommunity/27645](https://t.me/nestficommunity/27645) [https://t.me/nestficommunity/27645](https://t.me/nestficommunity/27645)
        
2.  **_Is your question the claiming of the reward, or the reward to your address?_**
    
    1.  \*claiming of the reward：\***Problems with bots showing rewards**
        
    2.  _the reward to your address：_
        
        **The robot showed the reward, but it did not come to my address**
        

**_3.Are the rules of the event met?_**

*   **Hamburger /Pizzas/Butter Chicken/Beer** Meet the following conditions：
    
    1.you must have 1000 NEST or 1 BAB NFT in your address
    
    2.
    

![](https://storage.googleapis.com/papyrus_images/00225bcaa2e3b374533ad381dbaa70bd3198f2be384ef983ec2fa7cbcd37f505.png)

**Daily 10 NEST**

![](https://storage.googleapis.com/papyrus_images/5463d62c7d303267c5df27c69c84d3f07cce7af49cd6296bcc0d6d0b096d915d.png)

**_\*\*\*\*\*The most important point is that each reward corresponds to a different time requirement, so if you can't receive it, it means that the time you finish your first burger is not within the collection time\*\*\*\*_**

**4.Are the rules** **for updating the rewards met?**

The rewards are not real time, they all have a certain update time

1.  \*claiming of the reward：\*Updated about once an hour
    
2.  _the reward to your address：_
    
    1.  **Hamburger /Pizzas/Butter Chicken/Beer**
        

![](https://storage.googleapis.com/papyrus_images/f5fdea7c20ead1f83711ee5b9430769187cfcf9caa111c45e81b2fa7ad52f24b.png)

**Confirm that you have no problems with any of the above, then do the following：**

![](https://storage.googleapis.com/papyrus_images/446db271664d8485bb0d9eab52b73f15f3da7d5cb260748eabf465f39c82ae7d.png)

1.  **In Robotics click on set wallet to bind you to a new address (no need to hold coins)**
    
2.  **Then click set wallet again to bind your original address**
    
3.  **Wait for the next update**
    

**_Please be sure to follow the steps, many people only do 2 not 1, which is invalid_**

Do not operate too fast, almost a few minutes

If there is still a problem that cannot be solved after checking, please contact @annl\_an in private chat and provide the following:

1.a description of the problem

\*     1.What kind of event are you joining?\*

\*     2.Is your question the claiming of the reward, or the reward to your address?\*

3.What is your situation？

2.Your address

I will help you check the problem！

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Special case 1：

Why can't I follow the steps to receive my burger reward?

Most likely because you are not a new user, how do I check?

1.  to [https://bscscan.com/](https://bscscan.com/), enter your address
    
2.  check the date you first bought it (if there is too much data, please download CVS)

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*Originally published on [huaan](https://paragraph.com/@huaan/nest-user-support-steps)*