# Nest User Support Steps

**Published by:** [huaan](https://paragraph.com/@huaan/)
**Published on:** 2022-11-23
**URL:** https://paragraph.com/@huaan/nest-user-support-steps

## Content

In order to serve you better, please read the following steps carefully for a quick self-help solution.What kind of event are you joining?Hamburger （50 NEST New user First Order Bonus）PizzasButter Chicken（30~100 NEST/for every accumulated transaction of 500 NEST）Beer Above： https://nest-protocol.medium.com/new-nest-finance-event-food-festival-41933fda937c10 NESTDaily 10NEST top 1000 FCFS Daily at 3:00AM UTC https://t.me/nestficommunity/23463 https://t.me/nestficommunity/25800 https://t.me/nestficommunity/27645 https://t.me/nestficommunity/27645Is your question the claiming of the reward, or the reward to your address?*claiming of the reward：*Problems with bots showing rewardsthe reward to your address： The robot showed the reward, but it did not come to my address3.Are the rules of the event met?Hamburger /Pizzas/Butter Chicken/Beer Meet the following conditions： 1.you must have 1000 NEST or 1 BAB NFT in your address 2.Daily 10 NEST*****The most important point is that each reward corresponds to a different time requirement, so if you can't receive it, it means that the time you finish your first burger is not within the collection time**** 4.Are the rules for updating the rewards met? The rewards are not real time, they all have a certain update time*claiming of the reward：*Updated about once an hourthe reward to your address：Hamburger /Pizzas/Butter Chicken/BeerConfirm that you have no problems with any of the above, then do the following：In Robotics click on set wallet to bind you to a new address (no need to hold coins)Then click set wallet again to bind your original addressWait for the next updatePlease be sure to follow the steps, many people only do 2 not 1, which is invalid Do not operate too fast, almost a few minutes If there is still a problem that cannot be solved after checking, please contact @annl_an in private chat and provide the following: 1.a description of the problem * 1.What kind of event are you joining?* * 2.Is your question the claiming of the reward, or the reward to your address?* 3.What is your situation？ 2.Your address I will help you check the problem！ —————————————————————————— Special case 1： Why can't I follow the steps to receive my burger reward? Most likely because you are not a new user, how do I check?to https://bscscan.com/, enter your addresscheck the date you first bought it (if there is too much data, please download CVS)

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