# When Paper is Better

By [The Slow Hunch by Nick Grossman](https://paragraph.com/@nickgrossman) · 2012-07-21

---

![](https://storage.googleapis.com/papyrus_images/01ba874e2fc9c1d19617092c1ba1fbeb.jpg)

Last week, I spent some time shopping for a new health insurance plan for our family. Two takeaways: 1) The new [Massachusetts Health Connector](http://mahealthconnector.org) is really great -- the health connector is a state-run exchange that helps you find, choose, and purchase a health plan, either a state-run plan or a private plan.  My experience using the site was great -- the process was very clear and user-friendly, and the customer service on the phone was really good.  This exchange is a model for the country,  and it felt and worked way way way better than most government websites. 2) There are some times when paper is just better.  I haven't purchased a new health plan in something like 6 years, so it took me a while to wrap my head around all of the possibilities.  The Health connector has a nice online comparison tool which gave me a good start.  But in the end I was comparing a large number of plans, and needed a higher-bandwidth way to cross check and understand the tradeoffs.  So I ended up going the old fashioned route and printing out the listing of all a whole bunch of plans.  Doing it this way made all the difference, and within a few minutes I had narrowed my search down to two or three.  FWIW, in the end we settled on a high-deductible PPO plan with a health savings account. So, I love computers but here's to paper too!

---

*Originally published on [The Slow Hunch by Nick Grossman](https://paragraph.com/@nickgrossman/when-paper-is-better)*