If you accept our offer for a Figment Citizenship NFT and find that it's not a perfect fit, submit a cancellation request by email to hey@figment.live from the registered email address and a Figment team member will be happy to help you through the process. For avoidance of doubt, all secondary market sales (i.e. from another Figment Citizen) are excluded from this Cancellation and Refund Policy.

In order to process your request sent by email, we ask you to provide the following information: a brief comment explaining why you would like to cancel your Citizenship, your Citizenship ID Number, email address, ETH wallet address, your name or pseudonym, the original offer email and other identity verification and/or authentication information. This data will help us to easily identify your Figment Citizenship and cancel your Citizenship as quickly as possible

Cancellation request. You may cancel your Citizenship within 60 days of primary market purchase directly from Figment. For avoidance of doubt, all secondary market sales (i.e. from another Figment Citizen) are excluded from this Cancellation and Refund Policy. Cancellation will take effect within 7 days of receipt of your request in each case provided that the request was made in accordance with these cancellation instructions. We will confirm the cancellation of your Citizenship within 3 business days after receipt of your cancellation request.

Refund request. At Figment, we offer a 60-day money back guarantee according to the terms described herein. If you cancel your Citizenship in accordance with this Policy within 60 calendar days of purchasing your Citizenship NFT(s) directly from Figment, we will, upon your written request, refund the entire purchase price within 30 calendar days. The refund will be processed through the same method as the original payment. Any gas transaction fees for the refund shall be borne solely by you.

We reserve the right to reject your refund request if you demonstrate a pattern of repeated registrations for Citizenship NFTs followed by cancellation and request for refund, we may, in our sole discretion, withhold further registrations and/or refuse further refund.

Frequently Asked Questions

Why allow refunds in the first place?

Protected Floor Prices

There’s no reason for a Figment Citizen to sell below mint during the refund period as they can always request a refund.

Low Risk Purchase

If the NFT buyer doesn’t like how the project is going they can return their NFTs and receive a refund.

Greater Accountability

Evaluate the Figment Team’s promises and see how we handle the citizenry during the refund period.

What would likely happen to the NFT project post-mint?

There are three scenarios our project is expected to face post mint:

1. The floor price is far above the mint price. For example, the mint price was 0.5 ETH and the floor price is now 1.0 ETH. There’s no reason to refund as you can sell on secondary markets for a higher price instead.

2. The floor price is around the mint price. For example, a mint price of 0.5 ETH and a floor price of 0.55 ETH. In this case it may make sense to refund if you don’t believe in the project. This isn’t a bad thing as Figment would like to recruit Citizens who believe in our longer-term vision of building a country in the cloud.

3. The floor price is far below the mint price. Many projects mint out and within a week their floor is half the mint price. This is unlikely to happen for our project. Instead of crashing the collection floor price, flippers can return the NFT to the Figment team. This is extremely healthy for the project.

What happens when a Citizenship NFT is returned?

The NFT is returned to the Figment Treasury account.

Doesn’t Figment need the funds in the smart contract for development?

Figment does not need immediate access to additional funds to build out our roadmap with our current reserves. We are more focused on the long term potential of our vision of building the first ever country in the cloud.

Why not trustlessly encode the refund policy into your smart contract like ERC-721R?

Refund policies already exist everywhere in Web2.0 and they function perfectly well especially for organisations like Figment with a proven track record and fully doxxed team. We also believe encoding our smart contract directly reduces flexibility in setting the terms of the refund for future Citizenship Applications.

Can I receive a refund off of a secondary market transaction not directly from the Figment Treasury?

Only primary direct sales from our Citizenship Application and sold directly from the Figment Treasury address (0x147398f2CcBB480179A8da8aF95C95C1ac2fBD58) will qualify for a full refund.

If you have purchased your Citizenship NFT from an existing Citizen on the secondary market you will not qualify for a refund.

For any other questions, please drop us an email at hey@figment.live.

One well-known example of a digitally-native brand is Warby Parker, which started out selling glasses online and somehow became a publicly listed company on NYSE along the way. They found ways to manufacture affordably and let customers try on glasses without leaving home, and the rest is history.

Casper, an online mattress delivery business, is another digitally-native success story. They found a way to promote and sell mattresses—of all things!--online, and are now a billion dollar business in spite of the fact that their main product is an extremely tactile, and some might say boring, one.

Figment, too, is a digitally-native brand. While physical spaces are a big part of what we offer, we don’t exist in the real world with a front desk the way a Marriott or Sheraton hotel does. The networks that reinforce our physical communities are still very much digital.

The idea of a networked community brings to mind the concept of the “country in the cloud”. Right now, the Estonian government seems to be trying to manifest one with its e-residency programme, which enables virtual citizens to run businesses from Estonia (it does not, however, confer the right to physically reside there).

For Figment, digital networks can act as a support for physical communities, making life in the “real world” even better. The image of island archipelagos in Southeast Asia like those that make up Philippines, Malaysia and Indonesia comes to mind. Picture all these individual islands scattered across the ocean, but connected like beads of a necklace by an invisible thread that binds them with a common identity.

Drawing inspiration from the above example, Figment is weaving a collective ‘fiction’, or brand story, that networks the various physical buildings under our care. Harnessing Web 3.0, the internet’s burgeoning new and decentralised incarnation, we are building on our digitally-native foundation by building a networked enclave that serves as a collective for all our native members across different properties.

Some features of our digital network are very much familiar to you. They might include our email, Whatsapp chats and even the blogging software used to publish this piece you are reading right now.

Web 3.0 will see a blockchain-powered Metaverse taking centre stage, with the emergence of a token economy as part of a larger economic network which could revolutionise everything we know about ownership and belonging.

We could also see the emergence of cultural networks bolstered by patronage programmes. Creators will find new ways of generating income from patrons who support them through the purchase of tokens. In the Figment community, this happens through the Community Patronage Model, in which a percentage of proceeds is pledged in support of various arts and culture initiatives. 

Social networks, too, will get a Web 3.0 boost, riding on the lifestyle changes wrought by the pandemic. Live-work-play communities like Figment’s will be able to form stronger identities across geographic boundaries thanks to digital infrastructure.

The token economy underscoring these new developments will allow for a more robust incentive alignment structure enabling those within the network to take part in an ownership economy. In Figment’s case, we plan to harness the ownership economy to champion creatives and offer them shared upside in their work.

We also believe that Web 3.0’s model of decentralised authority offers a more resilient form of governance than in a conventional top-down corporate hierarchy, genuinely empowering our community members in the decision making process, without interference from the usual gatekeepers.

Where to from here? Well, our dream is to build the first ever country in the cloud—a networked community that, thanks to improved coordination and cohesiveness, can truly have an impact on urgent global issues.

Is it possible to make ourselves at home over a short stay? Is it even worthwhile to do so, knowing that we might be called away from this new home sooner rather than later?

Well, science tells us we need to figure this out, and fast. Social withdrawal is now officially recognised by urban authorities as a major risk factor for a wide range of illnesses. We now know that our buildings and cities directly impact our brains, moods and wellbeing, and that cells in the hippocampal region of our brains are constantly attuned to the spaces we inhabit.

We might already find ourselves living socially isolated lives in matchbox apartments with generic colour schemes, suffering from a mixture of existential loneliness and culture shock.

How can we design our environments in a way that encourages connection over isolation?

Figment is building a future that addresses the loneliness epidemic head-on. We have designed the Figment Country Club – the genesis of a country in the cloud. The Figment Country Club is a virtual member’s club for global citizens to belong to and call home, even as their peripatetic lifestyles lead them across the world. This country in the cloud is accessible anywhere, anytime – all you need is an internet connection.

All members can also tap into Figment’s curated network of physical residences that are crafted with a hyperlocal sense of place. What is home if not comfort and belonging?

Just imagine you are living in a vibrant, mixed-use ‘15-minute neighbourhood’ in Singapore, with all of the amenities you could possibly need within a short walk from your front door. You come home to a pre-war Baroque facade, with ornate Islamic eaves, Japanese tiling, European-inspired Corinthian pillars and Chinese stuccoes of mythical beasts greeting you.

Of course, beauty is never just skin deep. You are also welcomed in to connect with a community of globally minded individuals as you admire the beautiful interiors designed by local architects and artists you handpicked yourself.

Our physical homes even extend into the digital realm through our virtual Country Clubs, so you never have to lose that sense of connection, no matter where in the world you go.

Figment members are global citizens; an urban intelligentsia united by shared beliefs and ideas rather than geography. First and foremost, we collectively identify as human beings in a global community, instead of prioritising our nationality or other local identities. Figment’s country in the cloud can act as the first ever neutral ‘third place,’ a place not under central control by any one authority, a place for a culturally diverse membership to interact as equals.

Backed by a blockchain economy, Figment members can also gain ownership of Figment. They will have the ability to vote on key governance decisions and then benefit from the growth of the cloud country.

Today, more than ever before in our history, human beings face increasingly urgent common global challenges that cannot be adequately addressed on the national level. Blockchain technologies used by cloud communities like Figment provide new mechanisms of social and political coordination, mobilising individuals across the globe towards goals such as borderless justice and climate protection. In our interconnected world, it is paramount to expand civil society so that individuals can take up their role as global citizens in voluntary associations that pursue global agendas. Just think of Figment as a digital ‘Davos’ of sorts.

The world is now ready to realise one of the most morally-desirable ideals in human history – global citizenship.

Fang Low is the Founder & CEO of Figment. He is an avid couchsurfer and global citizen dedicated to placemaking local neighbourhoods.