This deserves a blog post. Below is a great tweet by Jason Thorne . Jason leads the department of planning and economic development at the City of Hamilton, where, full disclosure, we have a development project.
https://twitter.com/JasonThorne_RPP/status/1169749295299538944?s=20
I have said this many times before on the blog, but the challenge with most "community engagement" is that cities typically hear from the people who disagree. Those voices are then taken as representative.
My gut tells me that we need to make it easier for people to agree. We need to reduce the barriers. Some will take the time to write a thoughtful letter. But most won't.