Terms of use

Effective date: July 28, 2026

1. Your agreement with Paragraph

These Terms of Use (the "Terms") are a binding agreement between you and Paragraph Technologies Inc. ("Paragraph," "we," "us," or "our"). They govern your access to and use of Paragraph's websites, applications, publishing and hosting tools, newsletters, AI agents, automations, analytics, integrations, developer tools, and related services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms, our Privacy Policy, and our Content Guidelines. If you don't agree, don't use the Services. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind it to these Terms. In that case, "you" includes that organization.

You must be at least 16 years old and legally able to enter into this agreement. If the law where you live requires you to be older, you must meet that age requirement.

2. Accounts and workspaces

You must provide accurate account information and keep it current. You are responsible for protecting your login methods and credentials and for all activity under your account. Tell us promptly at support@paragraph.com if you believe your account has been accessed without permission.

A Paragraph workspace may be shared by a team. Workspace owners and administrators control membership, roles, agent permissions, connected services, and billing. If you join a workspace, its owners and authorized members may access, manage, export, or delete content and activity in that workspace. You are responsible for inviting only people who should have that access and for removing access when it is no longer appropriate.

You may not transfer an account or impersonate another person or organization. We may refuse or reclaim account names, publication handles, or domains that violate another person's rights or create a risk of confusion, fraud, or abuse.

3. AI agents and automated actions

The Services include AI-assisted features that can research, draft, edit, generate images, analyze performance, create websites, use connected tools, and take publishing or distribution actions. They can also run scheduled tasks while you are away.

Depending on your settings and instructions, an action may wait for your review or may run automatically under an enabled automation. You are responsible for reviewing those automation settings, supervising agent activity, and confirming that any action and resulting content are appropriate before or after they are released. You can pause an automation or disconnect a service, but that won't undo actions already completed.

AI-generated results can be inaccurate, incomplete, offensive, or unsuitable. Results may not be unique, and other customers may receive similar results. Paragraph does not guarantee that an output is factual, original, non-infringing, or fit for a particular purpose. You must use your own judgment and review important facts, citations, rights, and claims before relying on or publishing an output.

The Services are not a substitute for legal, medical, financial, tax, or other professional advice. Don't rely on an AI-generated result to make a decision that could materially affect a person's rights, health, safety, employment, housing, credit, insurance, or access to essential services.

4. Your content and data

"Customer Content" means anything you or your authorized users submit, upload, import, connect, store, publish, or otherwise make available through the Services. It includes prompts, conversations, files, drafts, posts, pages, websites, newsletters, images, subscriber lists, comments, goals, brand instructions, agent memory, and data from connected services. "Output" means content the Services generate for you from Customer Content or your instructions.

You keep your ownership of Customer Content. As between you and Paragraph, and to the extent permitted by law, you own Output. Paragraph assigns to you any rights it may have in that Output. This does not give you ownership of Paragraph's software, templates, designs, or other materials, or of third-party material that may appear in an Output.

You grant Paragraph a non-exclusive, worldwide, royalty-free license to host, copy, process, modify, display, distribute, and otherwise use Customer Content and Output only as needed to provide, secure, maintain, support, and improve the Services and to follow your instructions. This license includes allowing our service providers to process the material for those purposes. For content you make public, the license also includes making it available to readers, through the distribution channels you select, and through Paragraph's discovery, recommendation, and promotional features, which may share or link to public content on other platforms.

The license ends when the material is deleted from the Services, except to the extent a copy must remain temporarily in backups, was shared publicly or with a third party at your direction, or must be retained for legal, safety, fraud-prevention, or dispute-resolution purposes.

You represent that you have all rights, permissions, and lawful bases needed for Paragraph to process Customer Content and carry out your instructions. Don't submit confidential, personal, or regulated data unless you are authorized to do so and Paragraph is appropriate for that data. You are responsible for notices and consents required from subscribers, team members, customers, and anyone else whose information you provide.

This applies to assets you upload, such as fonts, logos, and images. Don't upload an asset you don't own or aren't licensed to use, and only upload one if your rights in it cover what you're asking us to do with it, including hosting the file and serving it publicly to your readers. We don't check an uploaded asset's license for you, and you remain responsible for it.

If you give us product feedback, you allow us to use it without restriction or compensation. We won't identify you publicly as the source without your permission.

5. Publishing, subscribers, and communications

You are responsible for what you publish or send, who receives it, and how you acquired and use subscriber information. You must follow applicable privacy, marketing, intellectual property, advertising, consumer protection, and communications laws, as well as our Content Guidelines.

For non-transactional email, you must have affirmative permission from the recipient to send messages from your specific publication or business. You must maintain reasonable records of how and when recipients gave that permission. If we ask, you must provide information reasonably sufficient to verify the source, timing, scope, and current status of the permission. We may pause subscriber imports or distribution while we review subscriber provenance or compliance.

You must identify the sender accurately, avoid deceptive subject lines, include legally required sender information, provide a working unsubscribe method, and honor opt-out requests promptly. You may not use purchased, rented, scraped, harvested, or other subscriber lists for which you cannot demonstrate the required permission.

You determine the purposes and means of using subscriber and contact data in your workspace. Where privacy law uses the terms "controller," "business," "processor," or "service provider," you are generally the controller or business for that data and Paragraph processes it on your behalf to provide the Services. You must provide your own privacy notice where the law requires one.

6. Connected services

You may connect Paragraph to third-party accounts, channels, or tools, such as social networks, messaging services, content systems, or MCP servers. By doing so, you authorize Paragraph to access, use, and send information through that service as needed to follow your instructions and provide the connection. Depending on the feature, a connection you add may be available to other members of your workspace.

You must have authority to connect the account and use its data. Your use of a connected service remains subject to that provider's terms and privacy practices. We don't control third-party services and aren't responsible for their availability, security, actions, or changes. A provider may suspend or end a connection at any time.

7. Acceptable use

You must follow our Content Guidelines and use the Services lawfully. You may not, and may not help anyone else to:

We may investigate suspected violations and may remove content, pause actions, restrict distribution, revoke credits, disconnect integrations, or suspend or terminate access. We may cooperate with lawful requests from courts, regulators, law enforcement, and affected service providers.

8. Paragraph's intellectual property

Paragraph and its licensors own the Services, including the software, designs, templates, documentation, trademarks, and other technology used to provide them. Subject to these Terms, Paragraph gives you a limited, non-exclusive, non-transferable, revocable right to use the Services for your personal or internal business purposes.

If you believe content on Paragraph infringes your intellectual property, email tos@paragraph.com with enough information for us to identify the work, the allegedly infringing material, and how to contact you. We may remove or disable content and may terminate repeat infringers.

9. Plans, billing, and credits

Some Services require a paid plan or usage-based purchase. Prices, included features, credit allowances, and billing intervals are shown when you purchase. Fees are charged in the currency and on the schedule shown at checkout. Unless stated otherwise, fees exclude taxes, and you are responsible for applicable taxes other than taxes on Paragraph's income.

Paid plans renew automatically until canceled. You authorize Paragraph and its payment processor to charge your payment method for recurring fees, taxes, and authorized usage purchases. You can cancel through your billing settings. Cancellation takes effect at the end of the current billing period unless the checkout terms say otherwise. Except where required by law or expressly stated at purchase, fees are non-refundable.

We may change plan prices or included features. We will give reasonable advance notice of a price increase that applies to a renewing subscription. Continuing the subscription after the change takes effect means you accept the new price. You can cancel before renewal.

Credits measure access to agent and AI work. They are not money, stored value, or property; they have no cash value; and they may not be transferred or resold. Credit allowances refresh each billing cycle, and unused credits, including purchased top-ups, generally expire at the end of the cycle in which they apply unless the purchase terms say otherwise. We may correct balances affected by errors, fraud, abuse, refunds, or chargebacks.

10. Reader payments and publisher offers

Some publications may offer paid memberships, subscriptions, products, or other transactions. The publisher is responsible for the offer, price, fulfillment, refunds, taxes, and legally required disclosures. A reader's purchase is a transaction with the publisher, not an endorsement or guarantee by Paragraph.

Payment features are also subject to the payment provider's terms and eligibility rules. We may delay, reverse, refund, or withhold a transaction when required by law, a payment provider, these Terms, or our Content Guidelines.

Some features interact with public blockchains, such as paying for gated content with cryptocurrency, coins, collectibles, and token-based access. Blockchain transactions are processed by the relevant network, are generally public, and usually cannot be reversed by Paragraph or anyone else. You are responsible for your wallet, its credentials, network fees, and applicable taxes and laws. Digital assets can lose some or all of their value; Paragraph does not offer them as investments and makes no guarantee about their value, liquidity, or continued availability.

11. Third-party content and services

The Services may contain third-party content or links. Content published by customers is the responsibility of the person or organization that provided it. We don't control or endorse third-party content, products, or services, and you use them at your own risk. Your dealings with another customer or third party are between you and them.

12. Changes to the Services

We may add, change, limit, or discontinue features. AI models, connected services, and beta features may change quickly or become unavailable. We will try to give reasonable notice before a material change that adversely affects a paid Service, but emergencies, legal requirements, provider changes, and security risks may require immediate action.

13. Suspension, termination, and deletion

You may stop using Paragraph at any time. Workspace owners can delete a workspace, and account holders can delete their account, through the available settings. Export anything you want to keep first. Deletion may be permanent and may affect other workspace members.

We may suspend or terminate your access if you breach these Terms, create risk or harm, fail to pay fees, expose the Services to legal liability, or if providing the Services is no longer commercially or technically practical. When reasonable, we will give notice and an opportunity to resolve the issue. We may act immediately when needed for safety, security, fraud prevention, legal compliance, or protection of others.

After termination, your right to use the Services ends. Some content may remain temporarily in backups or where retention is required by law. Public content may also remain available if it was copied, cached, archived, or shared outside Paragraph. Provisions that by their nature should survive termination will survive, including payment obligations, ownership terms, disclaimers, liability limits, indemnity, and dispute terms.

14. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available." Paragraph and its licensors disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Services will be uninterrupted, secure, accurate, or error-free.

Paragraph does not warrant Customer Content, Output, recommendations, analytics, delivery results, search rankings, audience growth, or the conduct of customers, readers, or third-party services. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the fullest extent permitted by law, Paragraph, its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business opportunities, or service interruption, even if advised that such damages are possible.

To the fullest extent permitted by law, Paragraph's total liability for all claims relating to the Services or these Terms will not exceed the greater of (a) $100 or (b) the amount you paid Paragraph for the Services during the 12 months before the event giving rise to the claim.

Some jurisdictions don't allow certain warranty exclusions or liability limits. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

16. Indemnification

To the fullest extent permitted by law, you will indemnify and hold harmless Paragraph, its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your Customer Content, your use of the Services, actions taken through your account or connected services, your violation of these Terms, or your violation of another person's rights. We will give you reasonable notice of a covered claim and may control its defense and settlement.

17. Governing law, arbitration, and class action waiver

These Terms are governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Services will be finally settled by individual arbitration in San Francisco County, California, under the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect. One commercial arbitrator with substantial experience in commercial and intellectual property disputes will conduct the arbitration. Judgment on the award may be entered in any court with jurisdiction.

You and Paragraph agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in a class, consolidated, or representative proceeding. An arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's claim.

Nothing in this section prevents either party from seeking temporary or injunctive relief in a court to protect intellectual property, confidential information, or the security of the Services. Nothing in these Terms limits rights that cannot be waived under applicable law.

18. Changes to these Terms

We may update these Terms as the Services, laws, and risks change. We will post the updated Terms and change the effective date above. If a change is material, we will provide reasonable notice, such as through the Services or by email. Changes apply prospectively from their effective date.

If you don't agree to updated Terms, you must stop using the Services. Continuing to use the Services after the updated Terms take effect means you accept them.

19. General terms

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. These Terms don't create an employment, agency, partnership, joint venture, or franchise relationship.

If a provision is unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions will stay in effect. A waiver must be in writing and is not a continuing waiver. These Terms, together with the policies and any order-specific terms they incorporate, are the entire agreement between you and Paragraph about the Services. There are no third-party beneficiaries.

20. Contact us

Questions about these Terms can be sent to tos@paragraph.com.