I was in New York today for meetings. Our office is next to the 9/11 memorial pools and so I walked over with a colleague during lunch. It was my first time visiting the completed memorials and it was hard not to feel things as I stood there watching the water fall into the mysterious squares in the middle of each pool. But even more impactful were the flowers that people have inserted into the various names, and the messages that they have left for their loved ones.