research
On the topic of new rules, we didn’t end up adding much. It was agreed that the new content types should still adhere to the existing Stack Overflow rules, licenses, and on-topic guidelines. However, the one thing we were encouraged to do was to provide our customers with guidelines and help docs to ensure their expectations about community norms and rules are set. We’ve done many demos and sessions with our launch customers, and have written several new help docs, and will continue adding to...
research
On the topic of new rules, we didn’t end up adding much. It was agreed that the new content types should still adhere to the existing Stack Overflow rules, licenses, and on-topic guidelines. However, the one thing we were encouraged to do was to provide our customers with guidelines and help docs to ensure their expectations about community norms and rules are set. We’ve done many demos and sessions with our launch customers, and have written several new help docs, and will continue adding to...
appropriate
Besides customers and users, there was also another group we were keen to speak to: Stack Overflow Moderators. We were lucky enough to be able to consistently interview several mods throughout our discovery process. These interviews brought a unique perspective to our designs, and helped us consider rules, guidelines, and community health, as well as assess possible abuse vectors. Some key topics we covered with participating Stack Overflow moderators were how moderation of new features shoul...
appropriate
Besides customers and users, there was also another group we were keen to speak to: Stack Overflow Moderators. We were lucky enough to be able to consistently interview several mods throughout our discovery process. These interviews brought a unique perspective to our designs, and helped us consider rules, guidelines, and community health, as well as assess possible abuse vectors. Some key topics we covered with participating Stack Overflow moderators were how moderation of new features shoul...
site
The second was that we would need to build out dashboards to help Recognzed Members target where to participate on the site. There’s obviously a million ways someone could contribute and we wanted to help make sure Collectives would enhance the community, and fill in the gaps. Part of the dashboards we designed include curated lists to help focus participation, e.g. one of the lists is ‘questions over 30 hours old without an answer’. We hope these curated dashboards will help our customers en...
site
The second was that we would need to build out dashboards to help Recognzed Members target where to participate on the site. There’s obviously a million ways someone could contribute and we wanted to help make sure Collectives would enhance the community, and fill in the gaps. Part of the dashboards we designed include curated lists to help focus participation, e.g. one of the lists is ‘questions over 30 hours old without an answer’. We hope these curated dashboards will help our customers en...
research
Another topic we discussed at length with users was how organizations would interact on the platform. We spoke to some who had attempted to facilitate developer support on Stack Overflow before, and to users who had seen these efforts unfold. Some of the key things we learned from these discussions were that participation from organizations still had to be deeply technical, not be promotional, and perhaps most importantly, we needed organizations to be consistently active to actually see a po...
research
Another topic we discussed at length with users was how organizations would interact on the platform. We spoke to some who had attempted to facilitate developer support on Stack Overflow before, and to users who had seen these efforts unfold. Some of the key things we learned from these discussions were that participation from organizations still had to be deeply technical, not be promotional, and perhaps most importantly, we needed organizations to be consistently active to actually see a po...
downvote
In our customer research, something that we discussed was that in order to make this review process successful, customers should be clear about the type and style of Article that would make a good addition to the collective. Hopefully this should go some way to start addressing the first issue we saw with Documentation, helping to raise the bar quality-wise and ensuring that we aren’t just seeing repetition of existing help docs and documentation. The other factor when it came to quality was ...
downvote
In our customer research, something that we discussed was that in order to make this review process successful, customers should be clear about the type and style of Article that would make a good addition to the collective. Hopefully this should go some way to start addressing the first issue we saw with Documentation, helping to raise the bar quality-wise and ensuring that we aren’t just seeing repetition of existing help docs and documentation. The other factor when it came to quality was ...
