The heart of customer service is the same fundamental?
All this is just the tip of the B2B iceberg. From customer acquisition to accurate operation to contract operation and maintenance, the cycle is long, so it is necessary to have a solid insight into demand and do a good job in products and services. No matter what concept is used, be it SCRM or private domain, accurate portraits of customers are required, and multiple effective contacts are made in digital form to create better customer experience. A few years ago, I visited a B2B listed comp...
The heart of customer service is the same fundamental?
All this is just the tip of the B2B iceberg. From customer acquisition to accurate operation to contract operation and maintenance, the cycle is long, so it is necessary to have a solid insight into demand and do a good job in products and services. No matter what concept is used, be it SCRM or private domain, accurate portraits of customers are required, and multiple effective contacts are made in digital form to create better customer experience. A few years ago, I visited a B2B listed comp...
