B2B business customer experience journey?
I also know that a lot of people talk about the private domain, just to borrow the concept. Actually, I want to talk about SCRM or CDP\DMP, the concept of digital marketing. So when they say private, they're really talking about the broader customer experience. For example, we must keep continuous communication with the customers we contacted before, even though we did not purchase. When the customers have demands, we must think of them at the first time. There may be customers poached b...
B2B business customer experience journey?
I also know that a lot of people talk about the private domain, just to borrow the concept. Actually, I want to talk about SCRM or CDP\DMP, the concept of digital marketing. So when they say private, they're really talking about the broader customer experience. For example, we must keep continuous communication with the customers we contacted before, even though we did not purchase. When the customers have demands, we must think of them at the first time. There may be customers poached b...
