The same outsized impact happens within private Teams. At companies like Xerox, Doctolib, and Unqork, knowledge is reused hundreds of times a month. That’s hundreds of emails or chat messages avoided, time saved for the person asking the question and for their colleagues. 

One of our most viewed questions on Stack Overflow is a question that asks “What is a NullPointerException, and how do I fix it?” That was asked 12 years and 7 months ago. It has 31 different answers or solutions provided. That question has been viewed 3.2 million times. That’s 3.2 millions times that knowledge was reused. We have one piece of knowledge on our own internal instance that’s had more than 1,000 views in the past two years – How do I submit a Salesforce Case?