Brandon Donnelly — Daily insights for city builders. Published since 2013 by Toronto-based real estate developer Brandon Donnelly. — Page 1422

McKinsey recently put out a great interview with one of the founders of Airbnb, Brian Chesky, talking about the relationship between his company and cities. I thought it was fascinating.  Click here to watch the video .

If you don’t feel like doing that, I’ve also pasted the interview transcript below and bolded some of the really interesting takeaways. Let us all know what you think in the comment section below.

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Interview Transcript

Starting a revolution

It’s a currency of trust, and that used to live only with a business. Only businesses could be trusted, or people in your local community. Now, that trust has been democratized—any person can act like a brand.

Airbnb is a way that you can, when you’re traveling, book a home anywhere around the world. And by anywhere, I mean 34,000 cities in 190 countries. That’s every country but North Korea, Iran, Syria, and Cuba.

The reason we started was I was living with my roommate, Joe, in San Francisco, and I couldn’t afford to make rent. That weekend, the International Design Conference was coming to San Francisco. All the hotels were sold out. Joe had three air beds. We pulled the air beds out of the closet, we inflated them, and we called it the “Air Bed and Breakfast.”

The reason it’s grown so fast is, unlike traditional businesses, we don’t have to pour concrete. The infrastructure and the investment was already made by cities a generation ago. And so all of a sudden, all you needed was the Internet.

The ‘disruption’ debate

I never really loved the word “disruption,” because it suggests that maybe it’s the kid in a class who was disruptive, who probably didn’t add a lot to class. I think that we have a lot to add to society.

Over time, cities have gotten so big that the sense of community has gotten lost. And I think once you know everyone, that community can reemerge. And as far as our relationship with cities, we can’t succeed without a city. Or we can’t really thrive without a city. We don’t want to thrive in spite of a city. And I think if we work together, it’s going to be amazing. I think the people win. And I think if we don’t work together or if we fight, the loser isn’t really us or the city—it’s the people in that city.

Getting cities to embrace sharing

Fundamentally, the idea of the sharing economy is going to be great for cities. It means that people all over a city, in 60 seconds, can become microentrepreneurs. And they can be empowered. And they can make an income. Now, this is amazing, but it’s also complicated because there are laws that were written many decades ago—sometimes a century ago—that said, “There are laws for people and there are laws for business.” What happens when a person becomes a business? Suddenly these laws feel a little bit outdated. They’re really 20th-century laws, and we’re in a 21st-century economy.

It’s probably going to be a fair amount of work to revise some of the laws and rethink the way cities and platforms work together, but I think that work is worth it. Because what cities don’t have to do is invest billions of dollars in infrastructure to create jobs. Whereas historically, to create opportunities, cities would need massive projects and investments, these jobs only require the Internet. Now what they need to do is navigate the legal framework, which is typically outdated. We want to work with the cities. We’re not telling them that their laws are terrible. The world continues to change. Laws must continue to adapt for that world.

We want to help cities understand what our world looks like so they can modernize the laws to make sense. We’re not against regulation. We want to be regulated because to regulate us would be to recognize us.

Airbnb’s plans for growth

We want travelers to be able to book homes anywhere. Anywhere includes Asia. Asia’s a nascent market for us. Number two, we’re also looking at other use cases. Airbnb started as a way for travelers to find a budget way to vacation in a city. But now we’re starting to see people who aren’t on a budget. They want a much more high-end experience. And the third is that at the end of the day, if you’re traveling to Tokyo, you’re not traveling to Tokyo to stay in a home or a hotel. You’re traveling to Tokyo—if you’re on vacation—because you want to have an experience. And we’d love to do more to make that experience special and memorable.

The future of sharing: Your free time

I don’t think people would view the jobs created in the sharing economy as jobs. I don’t even know if they get counted as jobs when the White House has a new jobs report. They are jobs. As far as I can tell, people are working, they’re making income, and they depend on that income. Half of our hosts depend on it to pay the rent or mortgage. Maybe it’s a new kind of job. Maybe it’s like a 21st-century job. Tom Friedman talks about how in the future people may not have jobs. They’ll have income streams.

I believe that the sharing economy broadly can probably provide tens of millions of jobs or income streams for people all over the world. This is going to have a pretty big effect on the economy, mostly a good one.

The sharing economy started by democratizing and creating access to probably two of the biggest assets people have: their homes and then their cars. But I think the whole idea of ownership is changing. When my parents were young, owning things was a privilege, and there was a sense of romance to owning a house, owning a car.

Today’s generation sees that ownership also as a burden. People still want to show off, but in the future I think what they’re going to want to show off is their Instagram feed, their photos, the places they’ve gone, the experiences they’ve had. That has become the new bling. It’s not the car you have; it’s the places you go and the experiences you have. I think in the future, people will own whatever they want responsibility for. And I think what they’re going to want responsibility for the most is their reputation, their friendships, their relationships, and the experiences they’ve had.

So I think the biggest revolution will be in the biggest asset of all. The biggest asset is not a house. It’s not a car. It’s people’s time. People’s time may start with just gigs: waiting in line for you, delivering something for you. Over time, I think it’s going to move upmarket. And eventually, menial tasks become real trades, and real trades become art forms.

Somebody may say, “I cook a great brunch. I wonder if people would enjoy having brunch at my house?” And you could be able to book a brunch at someone’s house, instead of at a restaurant. That person isn’t trying to create a restaurant, they’re just allowing someone to have brunch. They build a reputation. One day, that person can be a Michelin-rated chef in their house.

If you have been following the headlines over the past year, you’re probably aware that Atlantic City — the “Gambling Capital of the East Coast” — is in trouble. This year alone, 4 casinos shut their doors – including Revel, which only opened in 2012.

To be perfectly honest with you, gambling isn’t my thing. I’ve only been to Atlantic City once, and it was really just so that I could say I had been (it was when I used to live in Philadelphia). But I know that many people derive a lot of entertainment value out of gambling.

However, I worry when cities starting believing that a casino can fix all of their city building and economic development challenges. They are not a silver bullet. And many would argue that they cause far more harm than potential benefit. The negative socioeconomic impacts have been well documented .

In the case of Atlantic City, I suppose you could say that casinos “worked” – for awhile. But that’s because Atlantic City had a monopoly on gambling. In 1978 the city opened the first legal casino in the eastern United States. And that led to a boom in casinos and a spike in municipal revenue . But those revenues peaked in 2006 and have been on the decline ever since. 

My good friend Alex Feldman argued in a recent Next City article that Atlantic City is, quite frankly, the next Detroit. It repeated the same mistakes and now it’s going to need to go through the same painful rebuilding process:

It’s no exaggeration to say that Atlantic City is poised to become the next Detroit. In many ways, the trajectories of the two cities are similar. Both cities relied on one industry to prop up their economies — and both failed to innovate as competition increased. Similarly, both Atlantic City and Detroit failed to invest in a sense of place — casinos and factories were more successful when their customers and employees had little reason to go outside. The result: defensively built cities designed around the automobile that gave visitors little reason to stay.

And I think he’s right. The time has come to rethink Atlantic City . Onwards!

Yesterday after my post on leveraging LRT , I stumbled upon an interesting and timely article written by Richard Joy , who is the Executive Director of the Urban Land Institute (Toronto).

The article talks about some of the transit-oriented development that we’ve seen at various nodes along Toronto’s Yonge subway corridor (St. Clair, Eglinton, Sheppard, and so on). But it goes on to argue that these are exceptions to the rule. For the most part, we’ve missed the boat:

The tragic history of our massive capital investments into transit infrastructure is massive under-development.

Indeed, the Bloor-Danforth subway corridor is a land use crime scene.

His main argument is that until we expand the supply of transit-oriented land (through increased intensification), we will continue to undersupply the kinds of walkable and transit-oriented neighborhoods that many, if not most, people actually prefer. And that, out of necessity, will force people into their cars. Because affordability trumps location preference.

As one example, he talks about the intersection of Bloor Street and Dundas Street in the west end of the city. Next to Union Station, this is probably the best connected mobility hub in the region. You have the Bloor-Danforth subway line, a streetcar line, and a GO regional rail line which all feed into it. Next year it’ll also become a stop for the new express train to Pearson airport.

And yet the city has a history of opposing intensification in this location, including the old Giraffe Condominiums proposed by TAS. Does that make sense to you?

Image: Flickr