——Record of PICC Property Insurance Longnan branch’s compensation for traffic accidents involving ethnic minorities
The epidemic has not yet dispersed. Recently, the family members of Ma Hai, a Sichuan Yi resident in Longnan County, sent an eight character banner printed with “service in place, gratitude and PICC” to the staff of Longnan branch of PICC Property Insurance! This banner is the recognition of the family members of Mr. Ma Hai for the timely and efficient claim settlement speed and warm and thoughtful service purpose of PICC Property Insurance. Behind the banner is PICC’s commitment and guarantee to customer service, and the respect for every life!
The picture shows that in the public security traffic processing brigade of Longnan County, the family members of Ma Hai presented the banner to the staff of Longnan branch of PICC. (wear a mask during the whole communication. The picture shows a group photo. The personnel should take photos and take off the mask temporarily.)
On the evening of October 12, 2019, Mr. Shihai was on a two wheeled motorcycle driven by his colleague Mr. stu, and was on his way to Longnan county to purchase daily necessities. Unfortunately, on the way, he collided with a heavy warehouse grid truck parked on the roadside, resulting in Mr. stu’s death on the spot, serious brain injuries and other serious life-threatening injuries. After the accident was identified, Stu assumed the main responsibility for the accident, and the truck owner assumed the secondary responsibility (PICC Property Insurance Customer). The grief of the loss of young lives and the high medical costs have dealt a heavy blow to the originally poor families, and life is in trouble again.
Life is always accompanied by ups and downs, and there is always great love in the world. PICC Property & Casualty Longnan branch demonstrated the responsibility of state-owned enterprises with actions and practiced the feelings of home and country with services, realizing the great reversal of the feelings of the victims’ families from “grief - excitement - disturbance - understanding - Reconciliation - thanks”, which is the feelings behind the eight character banner.
Behind the “service in place” are five advance payments of medical expenses and eight patient communication and mediation. The company paid 75000 yuan in advance for the medical expenses of a certain ethnic minority in May and 17 of this year, considering that the medical expenses of a certain ethnic minority in Longhai were paid in advance on May and 17 of this year, Injected “life-saving money”, alleviated the economic pressure of the affected families and solved the customer’s immediate emergency.
Grief shrouded in the injured family, bringing about emotional fluctuations. The injured family members successively organized more than 30 people to the office of the traffic police and insurance company to make collective petitions and make trouble, which was emotional. However, PICC Property Insurance Longnan branch adheres to the purpose of “people’s Insurance and serving the people”. Every time the injured family members come to the insurance company to reflect their demands, the insurance company will warmly receive them, serve a cup of hot tea and patiently provide help and services! In order to give the injured families and customers a compensation “reply” as soon as possible, maintain social stability and properly handle accident disputes, the PICC Property insurance staff of the municipal claims settlement center organized communication and mediation between the two sides of the accident for 8 times, drove more than 1600 kilometers back and forth, stood on the position of both sides and did ideological work. On January 22 this year, approaching the Spring Festival, the personnel of the disability evaluation institution have basically had a holiday. The staff of PICC Property Insurance tried to invite the personnel of the judicial appraisal institution to Longnan to provide disability appraisal services for Ma Hai, which was understood and thanked by the victims’ families. Finally, a compensation agreement was reached on March 20 this year.
Behind the “Thanksgiving PICC” is the initiative to increase the compensation liability by 10% and pay nearly 730000 yuan of insurance compensation. As sad as the family of so and so in Mahai, there is also a family of so and so in stu. In the pain of losing a son, white haired people send black haired people. With the spread of covid-19 pneumonia, to maintain social stability and to reflect humanistic care, the company of PICC has applied for an increase in liability to the higher level company. In the case of commercial insurance statutory liability 30%, the insurance company has increased 10% of its liability. Finally, it pays 400 thousand and 192 yuan for a family insurance compensation of SDU and a $326 thousand insurance payment for a certain insurance company. The total amount was 726192 yuan, with an increase of compensation of 151548 yuan. Economic compensation can not be exchanged for the original family, but it gives the victim family the support to get out of the shadow and the warmth of ethnic minority brothers in other places.