A story that captures uncomfortable truth about business, sales, and human nature. A teenager is looking for a suit for prom. He calls local stores. โHi, do you have this exact model in navy blue?โ One store says: โNo, sorry.โ Click. End of call. End of game. Another store says: โYes โ come in, weโll show you our prom suits.โ Technically? They donโt have that exact model. But they do have prom suits. They have a customer ...