Hired to plan, research and develop Fosters main in house CRM system using the latest technology and security. I was solely responsible for the development and end-user support.

It quickly became one of the main used software across all departments from Call Center to Will writers and Marketing.

Built various tools into the system which supported:

• call centre booking appointments

• predicting drive time and availability

• Generating and managing MI Reports

• Processing sales

• Payments

• white label solution used by over 30 Independent funeral directors

Worked closely in the training of staff, rollout and accounts.

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