If your Canon printer suddenly shows an “Offline” (Dial +1-801-878-6858 USA) status on your Mac or Windows computer, it can interrupt your work and cause frustration. This issue is very common and usually occurs due to connection problems, incorrect settings, outdated drivers, or software glitches.

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In this complete guide, you’ll learn why your Canon printer goes offline and step-by-step solutions to fix it on both Windows and Mac.

When your Canon printer is offline, it means your computer is unable to communicate with the printer. Even though the printer is powered on, your system cannot send print jobs to it.

Understanding the root cause helps fix the issue quickly. Here are the most common reasons:

• Loose USB cable or faulty WiFi connection

• Printer not connected to the same network as your computer

• Sometimes the printer is manually or automatically set to “Use Printer Offline”

• Missing or outdated Canon printer drivers can cause communication errors

• A stuck print queue can stop new print jobs

• Your system might be sending print jobs to the wrong printer

• Wireless printers may go offline if the router assigns a new IP address

Follow these step-by-step methods to resolve the issue:

• Ensure the printer is powered ON

• Check USB cable (if wired)

• For WiFi printers:

  • Make sure both printer and computer are on the same network

  • Restart your router

1. Open Control Panel

2. Go to Devices and Printers

3. Right-click your Canon printer

4. Click See what’s printing

5. Click Printer in the top menu

6. Uncheck Use Printer Offline

1. Press Windows + R

2. Type services.msc and press Enter

3. Find Print Spooler

4. Right-click → Restart

1. Go to Settings > Devices > Printers & Scanners

2. Select your Canon printer

3. Click Set as Default

• Visit Canon official website

• Download latest drivers for your model

• Install and restart your system

1. Open Devices and Printers

2. Right-click printer → See what’s printing

3. Cancel all pending jobs

• Access your printer’s network settings

• Assign a fixed IP address

• Update it in your computer’s printer settings

If you're using macOS, follow these solutions:

• Ensure printer and Mac are connected to the same WiFi

• Restart your printer and router

1. Go to System Settings > Printers & Scanners

2. Right-click in the printer list

3. Click Reset Printing System

4. Re-add your Canon printer

1. Open Printers & Scanners

2. Click + (Add Printer)

3. Select your Canon printer

4. Click Add

• Ensure the printer is not paused

• Resume printing if necessary

• Go to System Settings > Software Update

• Install latest updates

• Download updated Canon drivers if needed

• While adding printer, select:

  • AirPrint OR

  • Canon-specific driver

• Turn off printer, computer, and router

• Wait 1–2 minutes

• Turn them back on

• Sometimes firewall blocks printer communication

• Disable temporarily and test

• Remove duplicate printer entries

• Keep only one active printer

• Go to Settings > Troubleshoot > Printer

• Run the troubleshooter

• Keep drivers updated

• Use stable WiFi connection

• Avoid frequent network changes

• Assign static IP to printer

• Regularly clear print queue

This usually happens due to unstable WiFi, outdated drivers, or incorrect printer settings.

Disable “Use Printer Offline,” restart spooler service, and check connections.

Yes, weak or disconnected WiFi is one of the most common causes.

If the issue persists, reinstalling drivers often fixes the problem.

This may be due to IP address conflicts or incorrect printer settings.

The Canon Printer Offline issue on Mac or Windows is common but easy to fix with the right approach. Whether it’s a connection problem, outdated driver, or incorrect setting, following the solutions above will help you quickly bring your printer back online.

By maintaining proper settings and keeping your system updated, you can prevent this issue in the future and enjoy smooth, uninterrupted printing.