Tongchuan news from our newspaper (reporter Wang Feng from Zhang Fang) “it’s a blessing for us retirees to meet such a good staff as you!” Recently, in Tongchuan endowment insurance agency, a special party branch work and life sharing meeting was going on. I saw that the window staff were full of energy. Everyone told those warm stories in one word and another.

One day at the end of last year, near the end of work, Wang Yang, a staff member of the handling office, received a phone call. Before she could speak, the other party asked a lot about her old-age insurance. It turned out that the man was from Jiangsu. He had previously paid social security in the employment agency of Yintai District, and then returned to his hometown. In 2021, I went to Xi’an to work alone. I was cheated of my money on the way. I was very worried when I thought that I hadn’t paid my social security. After understanding the situation, Wang Yang first inquired about his social security payment status, answered his questions and doubts with nearly half an hour’s call, and comforted the other party. After the social security can be made up, which will not affect his future pension.

As a window worker of the comprehensive post, this is the 12th year that Wang Yang has dealt with the masses. In her opinion, no matter how small the matter of the masses is, it is also a major event. As long as she can solve it, she will try her best to solve it. For businesses that can’t be done, they will tell each other what to do and where to do it, and resolutely prevent the masses from running errands.

Not long ago, Hao Haijuan of the business review post found that an uncle looked up at many windows and obviously didn’t know which window to go to for business. Looking at the old man at a loss, Hao Haijuan took the initiative to ask. It turned out that the children of the elderly were working in other places. This time, they came to handle the qualification certification business for urban and rural residents to receive old-age insurance benefits. However, when other staff in the hall told them that the business was not here, the elderly was very worried.

“It’s all right, sir. Don’t worry. I can help you. Although the old-age insurance business for urban and rural residents is not here, the human resources and social security service belongs to a system. As long as the masses come, we will do it.” Soon, Hao Haijuan handled relevant business for the elderly. Before leaving, the old man took Hao Haijuan’s hand and murmured words of thanks: “if you don’t come in vain today, even if you recognize your next daughter.”

Such stories are common in Tongchuan endowment insurance agency. In recent years, Tongchuan endowment insurance agency has given full play to the advantages of the front-line main force of the window, focused on the concerns of the masses, innovated service methods and improved service level, which has won the praise of the masses. Director Sun Xinsheng said: “Window work is to serve the masses. How to make the masses do things without running errands and less running errands has always been our work goal. As long as we care about the masses, the interests of the masses are no small matter, and the affairs of the masses are no small matter. We should always take the interests of the masses as the first consideration and the satisfaction of the masses as the first standard, so as to promote the practice of ‘I do practical things for the masses’ to go deep and practical, and truly make the masses do things without running errands and less running errands.”