Since the outbreak of the epidemic, ABC Guangzhou Branch has closely followed the deployment of Guangzhou municipal government and superior banks, strictly implemented various epidemic prevention measures, gave full play to the business advantages of the bank, made precise efforts in supporting the real economy, livelihood services and other fields, allocated more financial resources to key areas and weak links of economic and social development, actively practiced social responsibility and contributed to winning the epidemic prevention war as soon as possible.
Strengthen financial supply and help enterprises reduce financing costs
The bank implemented the requirements put forward by the Guangzhou municipal government to “ensure the non-stop supply, continuous filing and non out of stock of people’s daily necessities, and organize the guarantee of transportation capacity”, and invested nearly 140 million yuan in various loans in key areas of epidemic prevention and control and material support, such as medical and health, food supply and cargo transportation, so as to promote the stable and orderly supply of epidemic prevention materials.
For the industrial enterprises greatly affected by the epidemic, Guangzhou Branch of Agricultural Bank of China strengthened financial supply to help enterprises reduce financing costs. We will implement differentiated credit policies, give full play to small and micro enterprise customers who meet the conditions for loan extension, and actively help enterprises tide over the difficulties of the epidemic. For individual loan customers who have temporarily lost their source of income due to the epidemic, combined with the actual situation of customers, take measures such as repayment grace period, extension of loan period, assisting customers to apply for credit objection, and continue to provide financial services for relevant personnel affected by the epidemic.
It is reported that in order to ensure the normal and orderly development of financial services during the epidemic prevention period and effectively protect the financial service needs of special personnel, ABC Guangzhou Branch has opened a green approval channel for some businesses. For example, inpatient customers urgently need to pay medical expenses. After verifying the transfer certificate issued by the hospital, the customer’s identity and willingness to handle, they can solve the problem that customers cannot visit the network in person due to isolation by transferring money to the hospital to pay medical expenses and other measures. During the epidemic, the bank implemented the service contact system, timely responded to various problems raised by customers, and introduced the online and offline emergency service process of ABC to customers in detail. Especially for the customers who pay wages offline, they should communicate with the financial personnel of each unit by telephone in advance to understand the demand for payment, and guide the customers to use the ABC CAITONG system for online payment, so as to effectively ensure the capital flow of the employees of the unit.
Accelerate the digitization process and provide convenient online services
During the epidemic period, ABC Guangzhou Branch accelerated the digitization process, moved more financial services online, provided customers with efficient and convenient online financial services, and reduced the impact of epidemic control. The bank provides online social security card application and online replacement services in the wechat applet of “Guangzhou Agricultural Bank of China micro service”; In palm bank, it provides the function of issuing electronic social security card, balance and details query of social security card financial account and medical insurance account, so that customers can handle social security card business without leaving home. In order to facilitate customers to be familiar with and understand the function of handheld banking, they handled financial business through mobile banking self-service during the epidemic period, edited and published “handheld banking words you know” tweets, covering common functions such as query, transfer, loss reporting, card replacement and self-service registration, which are presented in a vivid and intuitive form for customers to understand and learn. The Agricultural Bank of China’s “Huixiang Yangcheng” platform is used to provide convenient material supply channels for grain, oil, food, daily necessities, anti epidemic materials and other items. Continue to build online and offline scenes that support digital RMB payment, and launch the “affectionate and courteous” digital RMB experience fund activity to provide customers with a more preferential, fast and safe payment experience.
At the same time, ABC Guangzhou branch actively cooperated with the municipal government, streets and communities in epidemic prevention support, and encouraged employees to participate in volunteer love activities in batches. The Youth League committees of all branches set up youth commandos to go into the front line of epidemic prevention to carry out condolences and care activities. Many sub branches under their jurisdiction sent employees to support local streets, assist staff in information entry, code scanning inspection, queue guidance and other work, and donate tents, electric fans, bottled water, medical masks, wash free hand sanitizers and other materials to epidemic prevention personnel. (Wang jiefen)