Henan news broadcast reporter Fu Yanbo correspondent Ma Yirong Zhu Jing

This year’s “May Day” holiday, the railway transportation period is from April 28 to May 5, a total of 8 days. During the May Day holiday, a pair of temporary passengers (2 trains) were added, and the direction of travel is Shangqiu. A total of 17 trains resumed operation at Zhengzhou station and Zhengzhou east station, including 11 trains at Zhengzhou east station, running in the directions of Nanjing, Hangzhou, Lanzhou and Xi’an. Zhengzhou station is expected to send 100000 passengers and Zhengzhou east station is expected to send 240000 passengers.

From the ticket pre-sale situation, May 1 is the peak of passenger travel, and the passenger flow is mainly family visit flow, student flow and short-distance passenger flow in the province. Affected by the COVID-19, Zhengzhou advocates that citizens do not leave Zhengzhou or leave the province unless necessary during the May Day holiday. In order to effectively ensure the life safety and health of passengers during small and long holidays, Zhengzhou station scientifically analyzes and forecasts according to the actual situation of passenger flow in the province, implements “one map per day”, timely adjusts the train operation plan and improves the transportation efficiency. At the same time, in combination with the actual situation of current epidemic prevention and control, strictly control all entry and exit channels, strengthen entry and exit organization, strictly implement the ticket inspection of real name system, cooperate with local epidemic prevention departments to scan the code and measure the temperature of incoming passengers, and check the nucleic acid test report of foreign personnel. At the same time, strictly implement the relevant prevention and control policies of the territory on returning personnel in Shanghai, and cooperate with the closed-loop transfer, handover, outbound inspection of health code and travel code of passengers.

In order to ensure the rapid arrival of passengers and reduce the gathering of passengers, they also optimize the flow lines of passengers entering, waiting, ticket checking, taking and leaving the station, and connect with local departments to optimize and standardize epidemic prevention signs and hard isolation. Broadcast epidemic prevention tips in the station area by using the station broadcast, large electronic screen and other carriers, and send additional passenger transport personnel to conduct on-site inspection to remind passengers to keep an interval of one meter, wear masks and do personal protection.

At the same time, strengthen environmental sanitation and toilet renovation, and do a good job in ventilation, sanitation and daily disinfection in the station. During the holidays, the passenger flow is large. The health and cleaning personnel regularly disinfection and sterilization and sweep away the dirt at the key areas such as the waiting hall, ticket office, drinking water room, platform and exit passage, and focus on disinfection of public parts such as toilets, door handles and buttons, so as to provide a clean and comfortable waiting and riding environment for passengers.

In addition, they strive to improve the service quality. On the basis of ensuring the provision of routine services such as hot water, they pay attention to differentiated and personalized services to meet the travel needs of high-end customers. They also give full play to the radiation and driving role of high-quality brands within the party such as “Dandan service post” and “Xinxin Party member service desk”, do a good job in the service of key passengers, and provide assistance to key passengers such as old, weak, sick, disabled and pregnant. Organize Party member commandos to improve their working positions, strengthen the search and inquiry of passengers at the entrance, platform, service desk and other places, and carry out surprise contributions. According to the actual difficulties and needs of passengers, provide passengers with a more convenient and fast travel environment and better passenger transport services in terms of ticket purchase, arrival, waiting and taking a bus.

Remind passengers that during the small and long holidays, the specific train number, stop, time and other information of the train diagram shall be subject to the 12306 website of China railway customer service center or the station announcement. Please arrange your journey reasonably. At the same time, wear masks as required during the journey, keep a distance of 1m, and do a good job in personal protection.