Every time I have delivered a seminar on cultural intelligence, I have learned something from the cultures in the audience. One such learning point was on a simple bullet point of ideas that help us navigate new cultures - the bullet point was “Smile, it is a universal expression of friendliness”. When it came to questions and feedback at the end of the session, someone corrected me - in Russia, a smile from a stranger can actually be met with suspicion. Recognising and understanding another person’s emotions in a multi-cultural environment isn’t as straight forward as we might think. How we interact with others to understand their perspective, their emotions, and why they act the way they do, is a key part of Emotional Intelligence. Read more here: https://open.substack.com/pub/philduncalfe/p/empathy?utm_source=share&utm_medium=android&r=1vk7nz