It's not easy for subordinates to say "I'm sorry", but it's even harder to say it from leaders. These three words are almost one of the most frequently used words by bosses today. Last year, I attended an internal conference of one of my coaches. At the meeting, a backbone reported on his recent experience of taking a delegation abroad and introduced some practices worthy of reference in the same industry abroad. The boss listened and suddenly interrupted his speech in public: "I've been to that company too. You don't know the local situation at all. Why are you still talking on the stage? The company spent this travel expense in vain!" At that time, if you were struck by lightning, you suddenly messed up your square inch. However, after he calmed down, he stammered and insisted on talking. Slowly, everyone found that the speaker had done detailed research, and the boss also noticed that he had made a premature conclusion, which was a mistake. After the meeting, the boss took the initiative to pull the fat subordinate, put his arm around his bear waist and took a group photo. It is said that his boss gave him a "special contribution award" at the end of the year. Although the boss was unwilling to admit it, he apologized with action. Big people sometimes apologize like this. At first, Churchill had a bad impression of Truman, but later found an opportunity to tell Truman that he had underestimated him and apologized in the form of praise. Greenspan almost said this sentence when the US subprime mortgage crisis occurred, but it was not complete. "Yes, I've found a loophole. I don't know how big it is or how long it will last," he admitted These three words almost reached the throat and couldn't spit out at last. In 2001, half of Dell's employees planned to change jobs. CEO Michael Dell ordered an investigation into the reasons for the situation. The feedback is that most subordinates do not have a strong sense of loyalty to him, and think Dell is inhumane and alienated. This surprised Dell. After reflection and reflection, within a week, he decided to publicly admit his mistake to 20 senior managers: admitting that he was too shy and seemed cold and difficult to get along with others. He promised to establish closer ties with everyone. The fact that he admitted his mistake in public that day was also videotaped and sent to every manager of the company. Everyone was shocked by the "extremely introverted" Dell's public review. A cognitive crisis was quietly resolved with Michael Dell's sincere apology. Can shyness be a mistake? Dell's answer is: if the employee says yes, it is! Apologizing sometimes seems to be an admission of error, but it is actually a kind of respect for each other's feelings. According to the statistics of fortune Star Magazine: after arguing or making mistakes with others, the apology rate of high-income earners with an annual salary of more than $100000 is one to twice that of those with an annual salary of $25000. (www.lz13. CN) around the world, perhaps only successful bosses will admit their mistakes. In 2012, Buffett of the United States admitted his five mistakes in an open letter to shareholders at the end of the year. In China, "the 20 mistakes of the president", "the rebirth of the eagle" and "a river flowing eastward" are also some bosses' letters of admission. There is a saying that a successful boss is made of mistakes. In other words, if there is no successful boss, are few willing to admit their mistakes? The reason why "I'm sorry" is difficult to say is that it takes courage and posture for the speaker. However, saying "I'm sorry" is not terrible, and maybe some art: Face the problem directly and avoid using "but". Most apologies will be like this: "I'm sorry... You didn't understand me" "it may seem my fault, but..." the apologist is not apologizing for personal behavior, but accusing the other party of provocation. The real apology should be "sorry, i..." or "sorry, we......". Keep your promise. The apologist should promise to make a change. This sentence should be concise, feasible and specific. When you say these three words, you must speak from your heart, as devoutly as saying "I love you". If you just squeeze it out of your teeth, people will still feel it.