in recent years

Code scanning ordering gradually replaces manual ordering

Become the mainstream ordering mode in the catering industry

This seemingly advanced ordering

But there is a big hidden danger of privacy disclosure

Among them, “scan code ordering food mandatory attention to official account” problem

Most prominent

This phenomenon has also caused many netizens to make complaints about it.

Many people say they can’t stand repeated push ads

But for a discount

I dare not cancel my attention

In response to this forced attention phenomenon, wechat has carried out large-scale and long-term rectification. According to the data released by WeChat recently, as of the end of March this year, the official account of the public code has been completed 95%.

Now consumers can pay attention when eating

Is it a direct code skipping program after dinner

Close after use

If you need to pay attention to the official account, then you can order meals.

You can complain directly to wechat

↓↓

It is understood that WeChat last August has reminded developers to self check and rectification, after the transition period, the official account will be restricted to open the official account number, which will enable businesses to realize the necessity of rectification.

Moreover, considering that the order code has been pasted on the table after table, if all are replaced, the cost of merchants and service providers is very high. Wechat has also developed an interface in the background, so that merchants do not need to replace any physical materials. Consumers can directly jump to small programs by scanning the original order code, which is almost zero cost rectification, ensuring the feasibility of rectification.

There is no doubt that code scanning ordering has the unique convenience advantage of electronic services. Novel coronavirus pneumonia reduces the time of queuing ordering and improves the turnover rate, especially during the outbreak of new crown pneumonia. For restaurant owners, it is more and more difficult to recruit waiters. Scanning the code and ordering can save money and worry; For customers, reading the menu on the mobile phone avoids the embarrassment of waiting by the waiter and is very friendly to social terrorists.

However, some businesses only provide code scanning ordering and do not provide manual ordering, which is very unfriendly to the elderly. And mobile phone orders official account, some businesses will also force consumers to pay attention to the public number, including personal information such as cell phone number, age, name, etc. Guide the consumer to check the user agreement by default in the page. If it is not checked, the consumer cannot enter the operation page of code scanning and ordering in the next step.

The second paragraph of Article 9 of the law on the protection of consumers’ rights and interests has long clearly stipulated: “consumers have the right to independently choose the operators who provide goods or services, independently choose the varieties of goods or ways of services, and independently decide whether to buy or not to buy any kind of goods, accept or not to accept any kind of services.”

In other words, if businesses force consumers to scan the code to order, it is undoubtedly illegal. Mobile phone official account is a serious offence even if the consumers voluntarily sweep the order, some restaurants are forced to pay attention to the public numbers, and even fill in personal privacy information such as name, cell phone number and so on.

According to the relevant provisions of Article 29 of the law on the protection of consumers’ rights and interests, when collecting consumers’ personal information, business operators have the obligation to clearly inform and keep consumers’ personal information confidential, and shall not send commercial information to consumers if consumers explicitly refuse.

Xinwanbao comprehensive economic daily, Xinhua news agency, Xinhuanet, CCTV Finance

Shanghai Consumer Protection Commission, daily economic news