Last year, I called into my bank and was connected with a call centre agent who refused to identify me because it was impossible that I could be Kara because my voice is “male.” This call centre agent hung up on me after answering every possible security question correctly. I’m a trans woman and frequently deal with micro aggressions as a gender ambiguous person with a deeper voice. However, afterwards I couldn’t log into my online banking because this agent marked my account as a “possible c...