1、 Keep in mind the four character formula of "in, use, finish and reach", and give clear and definite work instructions Issuing work orders is the most commonly used "management action" of grass-roots managers. In order to effectively implement work orders, we must first make the other party clear what to do and to what extent, that is, to explain the work content and standard requirements. One book wrote: "the person who gets the instruction must have a comprehensive and accurate definition of the instruction. Its contents include: what is the specific connotation of the instruction? Why is the instruction issued? What are the specific requirements of the instruction? Who supervises the implementation of the instruction? When to check the implementation of the instruction? When and where to accept the results? What are the directional ideas for the implementation of the instruction?" But after reading so much, you must not remember what to do? In fact, as long as you simply follow the four character formula of "Yu, Yong, Wan, Da", you can clearly give work instructions. This four word formula of "Yu, Yong, Wan, Da" is a popular expression deduced from the performance management theory. It was originally called "gleibote quartering method", which refines the post performance indicators from the four aspects of time, cost, quantity and quality. It is popularly expressed as "in, use, finish and reach", which means "in what time limit, how much cost resources are used, how much amount or quantity is completed, and what quality standard is reached". It is also borrowed to describe job responsibilities. We now use these four words and make some modifications to help give clear work orders. We try to issue a work order in this way: "Please use the business budget breakdown table to prepare the business budget of our department before leaving work on the 15th of this month. It should meet the standards specified in the budget preparation methods issued by the company and be submitted for approval at one time." The "Yu" here is the time node of a work, which is broken down into the start time, the "milestone" time node of the intermediate stage and the completion time when necessary. Sometimes, it is also necessary to explain the work location clearly. The "use" here refers to the way, method, tools, materials, basis, supporting conditions, etc. of a work. The "finish" here refers to the specific tasks to be completed. "Da" here is to achieve specific work goals. Is such a work order concise? 2、 Use the sentence pattern of "if... Then..." to arrange work with strong uncertainty There are some jobs that need to be handled differently according to different situations. If you simply give a work order to an employee, the employee may not know how to deal with it under different circumstances and frequently ask for instructions from you. For example, if you ask the employee Xiao Zhang to check whether an order of the company has arrived, you may get a reply from Xiao Zhang that "it hasn't arrived yet". You instructed Xiao Zhang to contact Lao Wang at the supplier again, and Xiao Zhang asked you for Lao Wang's contact information. Xiao Zhang finally contacted Lao Wang, but Lao Wang told Xiao Zhang that there were still some unclear aspects of this order, and Xiao Zhang fed back the situation to you again. You also told Xiao Zhang to communicate with manager Li of the technology department to solve this problem... So you have to intervene in this work frequently, which only increases your workload. You can also take another way. You can send a work order email to Xiao Zhang with OA: Xiao Zhang: please check the batch of A02 accessories we ordered from Zhongda before noon today to see whether they have arrived? If it has arrived, please contact the warehouse department for acceptance and warehousing, and inform the production department that this batch of accessories has arrived and can be picked up in the warehouse. If the goods haven't arrived yet, please contact Lao Wang of China University Corporation. Lao Wang's office phone is... His mobile phone number is... If there are any technical problems about this batch of goods, you can directly communicate with manager Li of the company's technology department, ask him to put forward handling opinions, and you can help him feed back to Lao Wang, the supplier's interface. This batch of accessories is urgently needed by the production department. If there is another situation I didn't expect, please give me feedback in time. Please inform me of the result of your handling this matter before leaving work. You spend 5 minutes writing this email to Xiao Zhang, and then there's nothing for you. You can freely arrange your work schedule without always thinking about it. 3、 Arrange a "timetable" for periodic work, and let the clock give work instructions for you There is a junior high school teacher named Wei Shusheng. He is the principal and Secretary of an experimental middle school, and also the head teacher of two classes. He undertakes the Chinese teaching of two classes. He has to go out for meetings for an average of four months a year, but he never asks someone to take a class. How did Wei Shusheng accomplish so much work? In fact, his trick is very simple, which is to make full use of the common "Curriculum" in school to "assign work" for him. Wei Shusheng found that most jobs, like courses, are always repeated periodically, and it is entirely possible to arrange a "Curriculum" for these jobs. For example, every class should regularly adjust the seats of students. Wei Shusheng included the adjustment of seats in the "Curriculum" of class work, stipulating that the seats of the whole class should be adjusted every few weeks before the first class on Monday morning. One day, Wei Shusheng went to give a Chinese class to his class as head teacher. He stood on the platform. After the monitor shouted to stand up, all the students raised their desks, went out of the front door of the classroom in order, and then came in through the back door. A few minutes later, the students had sat down in their new positions to listen to the class. Wei Shusheng remembered that it was time to adjust the student seats. As you can see, Wei Shusheng did his "homework" in advance, stipulated the time nodes and rules of the activity of adjusting students' seats, and let students master them skillfully. Instead, he can "forget" himself. For the work of the whole school, Wei Shusheng also compiled the "Curriculum" one by one. For example, the time of the spring and autumn school sports meeting is fixed, and the time and preparation before the meeting, and who will do it, are also determined. Whether he is the principal in the school has no impact. On the day when it is stipulated that the sports meeting will be held, if there is any weather, the sports meeting will be postponed for one day... Wei Shusheng's working method is actually to absorb the previous "Yu, Yong, Wan, Da" method and "if..." method. On this basis, he has compiled a work "Curriculum", and time will become the "starter" that triggers a certain work. When Wei Shusheng made the school work, class work and teaching work "Curriculum", he was able to take many positions and have time to go out for meetings and teach his teaching experience. This method is not difficult to learn, is it? 4、 Use "work order" to automate the work in the process There are also some jobs that belong to different links in a workflow chain. At this time, the relationship between upstream and downstream is "supplier customer", so we can imitate the order mechanism between enterprises and establish the work order mechanism between upstream and downstream. This is the working method created by zhuxianming, a production manager in Wenzhou. He believes:

1. After doing a good job, take the initiative to deliver results to "customers". Only when the customer (possibly the superior, subordinate, relevant departments, and the company's customers) checks and accepts your work, confirms and accepts your work results, can they be considered to have fulfilled their responsibilities. For example, when the machine repair department has repaired the machine, it must hand it over to the production department. Only after the inspection and acceptance of the production department can it be regarded as fulfilling its responsibility. If the mechanic fails to hand over to the production department and finds the problem when starting the machine, resulting in shutdown, it is the responsibility of the mechanic. If the production department fails to find potential problems leading to shutdown after handover and acceptance, it is the responsibility of the production department.

2. To "request" a work result from another department or position is like placing an "order" with a supplier. As a customer, he should complete the "documentary" work and try his best to ensure that he "buys" qualified "products. Don't rest easy just because the responsibility belongs to others. You must ensure that the results you get are the ones you need, qualified and timely. You don't have the ability to get the results you need, don't care about the delivery time and quality of the results of the "supplier", and don't carefully conduct acceptance, and you don't fulfill your responsibility as a "customer".

3. Each department and position must be responsible for the results of their own work. No matter how many difficulties your "supplier" has caused you, you must first try to overcome the difficulties, do your work in place, and let yourself deliver the work results with quality and quantity guaranteed on time, which is your responsibility. At this time, you are qualified to investigate the responsibility of the "supplier". You can't be responsible for your own results because of the "supplier's" dereliction of duty. In this way, managers are much easier.

1、 Keep in mind the four character formula of "in, use, finish and reach", and give clear and definite work instructions Issuing work orders is the most commonly used "management action" of grass-roots managers. In order to effectively implement work orders, we must first make the other party clear what to do and to what extent, that is, to explain the work content and standard requirements. One book wrote: "the person who gets the instruction must have a comprehensive and accurate definition of the instruction. Its contents include: what is the specific connotation of the instruction? Why is the instruction issued? What are the specific requirements of the instruction? Who supervises the implementation of the instruction? When to check the implementation of the instruction? When and where to accept the results? What are the directional ideas for the implementation of the instruction?" But after reading so much, you must not remember what to do? In fact, as long as you simply follow the four character formula of "Yu, Yong, Wan, Da", you can clearly give work instructions. This four word formula of "Yu, Yong, Wan, Da" is a popular expression deduced from the performance management theory. It was originally called "gleibote quartering method", which refines the post performance indicators from the four aspects of time, cost, quantity and quality. It is popularly expressed as "in, use, finish and reach", which means "in what time limit, how much cost resources are used, how much amount or quantity is completed, and what quality standard is reached". It is also borrowed to describe job responsibilities. We now use these four words and make some modifications to help give clear work orders. We try to issue a work order in this way: "Please use the business budget breakdown table to prepare the business budget of our department before leaving work on the 15th of this month. It should meet the standards specified in the budget preparation methods issued by the company and be submitted for approval at one time." The "Yu" here is the time node of a work, which is broken down into the start time, the "milestone" time node of the intermediate stage and the completion time when necessary. Sometimes, it is also necessary to explain the work location clearly. The "use" here refers to the way, method, tools, materials, basis, supporting conditions, etc. of a work. The "finish" here refers to the specific tasks to be completed. "Da" here is to achieve specific work goals. Is such a work order concise? 2、 Use the sentence pattern of "if... Then..." to arrange work with strong uncertainty There are some jobs that need to be handled differently according to different situations. If you simply give a work order to an employee, the employee may not know how to deal with it under different circumstances and frequently ask for instructions from you. For example, if you ask the employee Xiao Zhang to check whether an order of the company has arrived, you may get a reply from Xiao Zhang that "it hasn't arrived yet". You instructed Xiao Zhang to contact Lao Wang at the supplier again, and Xiao Zhang asked you for Lao Wang's contact information. Xiao Zhang finally contacted Lao Wang, but Lao Wang told Xiao Zhang that there were still some unclear aspects of this order, and Xiao Zhang fed back the situation to you again. You also told Xiao Zhang to communicate with manager Li of the technology department to solve this problem... So you have to intervene in this work frequently, which only increases your workload. You can also take another way. You can send a work order email to Xiao Zhang with OA: Xiao Zhang: please check the batch of A02 accessories we ordered from Zhongda before noon today to see whether they have arrived? If it has arrived, please contact the warehouse department for acceptance and warehousing, and inform the production department that this batch of accessories has arrived and can be picked up in the warehouse. If the goods haven't arrived yet, please contact Lao Wang of China University Corporation. Lao Wang's office phone is... His mobile phone number is... If there are any technical problems about this batch of goods, you can directly communicate with manager Li of the company's technology department, ask him to put forward handling opinions, and you can help him feed back to Lao Wang, the supplier's interface. This batch of accessories is urgently needed by the production department. If there is another situation I didn't expect, please give me feedback in time. Please inform me of the result of your handling this matter before leaving work. You spend 5 minutes writing this email to Xiao Zhang, and then there's nothing for you. You can freely arrange your work schedule without always thinking about it. 3、 Arrange a "timetable" for periodic work, and let the clock give work instructions for you There is a junior high school teacher named Wei Shusheng. He is the principal and Secretary of an experimental middle school, and also the head teacher of two classes. He undertakes the Chinese teaching of two classes. He has to go out for meetings for an average of four months a year, but he never asks someone to take a class. How did Wei Shusheng accomplish so much work? In fact, his trick is very simple, which is to make full use of the common "Curriculum" in school to "assign work" for him. Wei Shusheng found that most jobs, like courses, are always repeated periodically, and it is entirely possible to arrange a "Curriculum" for these jobs. For example, every class should regularly adjust the seats of students. Wei Shusheng included the adjustment of seats in the "Curriculum" of class work, stipulating that the seats of the whole class should be adjusted every few weeks before the first class on Monday morning. One day, Wei Shusheng went to give a Chinese class to his class as head teacher. He stood on the platform. After the monitor shouted to stand up, all the students raised their desks, went out of the front door of the classroom in order, and then came in through the back door. A few minutes later, the students had sat down in their new positions to listen to the class. Wei Shusheng remembered that it was time to adjust the student seats. As you can see, Wei Shusheng did his "homework" in advance, stipulated the time nodes and rules of the activity of adjusting students' seats, and let students master them skillfully. Instead, he can "forget" himself. For the work of the whole school, Wei Shusheng also compiled the "Curriculum" one by one. For example, the time of the spring and autumn school sports meeting is fixed, and the time and preparation before the meeting, and who will do it, are also determined. Whether he is the principal in the school has no impact. On the day when it is stipulated that the sports meeting will be held, if there is any weather, the sports meeting will be postponed for one day... Wei Shusheng's working method is actually to absorb the previous "Yu, Yong, Wan, Da" method and "if..." method. On this basis, he has compiled a work "Curriculum", and time will become the "starter" that triggers a certain work. When Wei Shusheng made the school work, class work and teaching work "Curriculum", he was able to take many positions and have time to go out for meetings and teach his teaching experience. This method is not difficult to learn, is it? 4、 Use "work order" to automate the work in the process There are also some jobs that belong to different links in a workflow chain. At this time, the relationship between upstream and downstream is "supplier customer", so we can imitate the order mechanism between enterprises and establish the work order mechanism between upstream and downstream. This is the working method created by zhuxianming, a production manager in Wenzhou. He believes:

1. After doing a good job, take the initiative to deliver results to "customers". Only when the customer (possibly the superior, subordinate, relevant departments, and the company's customers) checks and accepts your work, confirms and accepts your work results, can they be considered to have fulfilled their responsibilities. For example, when the machine repair department has repaired the machine, it must hand it over to the production department. Only after the inspection and acceptance of the production department can it be regarded as fulfilling its responsibility. If the mechanic fails to hand over to the production department and finds the problem when starting the machine, resulting in shutdown, it is the responsibility of the mechanic. If the production department fails to find potential problems leading to shutdown after handover and acceptance, it is the responsibility of the production department.

2. To "request" a work result from another department or position is like placing an "order" with a supplier. As a customer, he should complete the "documentary" work and try his best to ensure that he "buys" qualified "products. Don't rest easy just because the responsibility belongs to others. You must ensure that the results you get are the ones you need, qualified and timely. You don't have the ability to get the results you need, don't care about the delivery time and quality of the results of the "supplier", and don't carefully conduct acceptance, and you don't fulfill your responsibility as a "customer".

3. Each department and position must be responsible for the results of their own work. No matter how many difficulties your "supplier" has caused you, you must first try to overcome the difficulties, do your work in place, and let yourself deliver the work results with quality and quantity guaranteed on time, which is your responsibility. At this time, you are qualified to investigate the responsibility of the "supplier". You can't be responsible for your own results because of the "supplier's" dereliction of duty. In this way, managers are much easier.