Insight Sharing: From Backlog to Resolving 80+% of Tickets Within 24 Hours — Radiant Capital
Blog iconMetaCRM
Apr 16
MetaCRM not only helps us efficiently handle a large influx of tickets, but also significantly improves our internal processes with features tailor-made for DeFi projects. With MetaCRM, Radiant’s users can now freely open tickets in many support channels and enjoy swift resolutions from our team. I would recommend MetaCRM to other DeFi peers without hesitation! — Liam, Radiant Core TeamWhat is Radiant Capital?Radiant Capital is a DeFi platform designed to streamline cross-chain borrowing and ...

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Soft Transition From Web2 to Web3 (Tools & Plans Included)

4 Essential Tips for Web3 Startups to Improve Customer Experience

4 Essential Tips for Web3 Startups to Improve Customer Experience

Utilizing On-chain Data for Enhancing Web3 Customer Service

Utilizing On-chain Data for Enhancing Web3 Customer Service

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Blog iconMetaCRM
Oct 20
Soft Transition From Web2 to Web3 (Tools & Plans Included)
The digital world is rapidly evolving. We’re moving from the more centralized Web2 to a decentralized Web3 approach. This shift is transforming how we see and use the internet. To understand this better, let’s compare the basics of both models. The table below gives a side-by-side look at Web2 and Web3 across key areas.Web3 vs Web3Yes, but how?After seeing the differences between Web2 and Web3, you might be wondering, “So how do we move from Web2 to Web3?” It’s more than just updating tech; i...
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Blog iconMetaCRM
Sep 28
Redefine The Future With Blockchain
In today’s world, change is the only constant, especially in the digital domain. Blockchain, for instance, is steadily reshaping how we do things online. Then what is our vision under this kind of world? It’s straightforward: to redefine the future of business growth by leveraging the untapped potential of Blockchain data Merging Tomorrow’s Tech with Today’s Tools So what does this world we envisioned look like? Imagine you are still doing your daily online activities such as ordering DoorDas...
Utilizing On-chain Data for Enhancing Web3 Customer Service
Blog iconMetaCRM
Aug 4
Blockchain technology has revolutionized many aspects of our digital lives, opening new pathways for innovation. In this article, we explore a particularly important application of this technology, specifically how on-chain data can be leveraged to improve customer service within the Web3 ecosystem.Understanding Blockchain’s ValueA blockchain is a transparent, decentralized digital ledger where information is recorded and verified publicly. What sets blockchain apart from traditional database...
4 Essential Tips for Web3 Startups to Improve Customer Experience
Blog iconMetaCRM
Jul 5
Every project is constantly seeking more customers, yet customer support is often one of the most overlooked aspects in the world of crypto and web3. Establishing a solid customer support system early on can bring numerous benefits to your project, including better customer retention, increased referrals, and improved marketability. In this guide, we will share four things you can do to instantly improve your customer support, thus better overall customer experience.1. Set up your customer su...
MetaCRM x Radiant Capital Integration Announcement
Blog iconMetaCRM
Jun 29
About Radiant CapitalRadiant Capital is an omnichain money market that allows users to deposit any major asset on any major blockchain and borrow a wide range of supported assets across multiple chains. After launching V2, Radiant quickly became the third-largest DeFi protocol on Arbitrum and consistently one of the top 5 DeFi protocols on BNB. Radiant currently has around $260 million in TVL across Arbitrum and BSC and is still growing at a significant pace with the goal of onboarding the ne...
MetaCRM x Curve Finance Integration Announcement
Blog iconMetaCRM
Apr 13
About Curve FinanceCurve Finance is a non-custodial, decentralized exchange (DEX) that initially focused on trading stables coins to mitigate slippage, but has expanded its automated market maker (AMM) to other unpegged assets such as Ethereum and Bitcoin. Curve’s crypto pools have low variable fees which are paid to liquidity providers. It currently has ~$5bn total value locked (TVL).Curve Faced Customer Service ChallengesAs Curve has grown to be the biggest DEX to date, challenges faced by ...