One of the worst feelings in the world is having a sick child. Nothing eats at your heart and soul more than the feeling of helplessness that is watching your kid feel ill. Like all parents, I’ve had plenty of harrowing experiences with my children ranging from hospital stays with viral meningitis to a one year old turning into a blue balloon with serum sickness. Nothing makes me more sad and anxious than seeing one of my kid come down with a bug.
Another unfortunate thing about kids being sick is having to physically go to a doctor's office for just about everything. Some pediatricians do some form of telemedicine, many through Klara in my experience, but they'll seldom diagnose or prescribe anything without seeing the child in person. At first I thought it was understandable, but so many of these diagnoses are rather rote and can be done with a photo or video. The other downside of having to physically go into your pediatrician is that you can never see them when you want, which is always as close to Now as possible. The options are normally wait a couple days or make your way to urgent care. More often than not what a parent wants is to simply know that things are fine and that tylenol/ibuprofen are good for now.
Last year I learned of a service called Summer Health that enables you to text with a pediatrician 24/7. The communication is pretty much synchronous and I love it because it nearly instantly provides me peace of mind. Every time I text Summer I'm sent a link where I can view the credentials of the pediatrician I am speaking with, and I enter a real-time SMS conversation with them within minutes. I've talked to them at all hours of the day about things ranging from head bumps, questions about strep throat, how to remove excess silver nitrate on one of my kid's faces from a procedure at an ENT, whether you can administer antibiotics if they're expired but have lived in the refrigerator, what medications are okay to take with norovirus, how to know if your child is a carrier for strep, and many more things from the mundane to quite serious. They also call in prescriptions and frequently ask for photos or video to better understand a condition. All of my interactions have been pleasant. And while the doctors don't always nail the condition (eg maybe they think something is croup instead of another respiratory issue), I get an educated opinion quickly and know whether I can wait a day to take my kid in or if I should get a move on things. The service is roughly $20 per month which is an easy price for me to stomach paying for the peace of mind I get from it.