In case anyone is wondering… this saga continues. Here’s what happened when management sent the pros: 1. First guy shoveled all snow from one balcony to another balcony 2. Interior leaked in a different place 3. Two guys sent, armed with a shovel, a hose, a hair drier and a bucket: they are literally taking hot water from the shower and running it over pockets of snow to melt it outside Long term play will likely need to be some heat protector sealant on the roof and a new plaster for ceiling inside. Yikes…