Twice a week in the afternoons I teach English classes at the Telephone and Telegraph Company's Institute in pan-Ciao. I teach telephone operators and office workers of the phone company for three hours each session. Usually we cover the textbook unit in the first two hours, and then the last hour is for free conversation. In the beginning of the term the students are very shy about talking, but after two weeks they are asking all kinds of questions. During the last hour I sometimes revi...