I did not plan to end up here. For 19 years I worked inside some of India's most respected banks. Standard Chartered. HSBC. ING Vysya. HDFC. Yes Bank. I managed branches, handled institutional clients, dealt with government departments, reviewed KYC files, escalated fraud cases, and sat across the table from CFOs during some very uncomfortable conversations. Then I left banking and co-founded Pentatasks ā an e-commerce startup. Different world entirely. No compliance manual. No legacy systems...