So Ben is back after a 2-week holiday and joined the product meeting today. I don’t hate him personally, but he’s like the food I’m allergic to, can’t intake too much. He always acts like he’s at the top of the world while the rest of us are idiots.

Anyways, we recently started an NFT campaign where people can claim NFTs when they accomplish certain actions. And yesterday some of the users accidentally played a lottery feature on our UI and lost money. They are mad at us demanding a refund.

However, when they join the campaign and follow the instruction, they are already in the game. They should read the guidelines. So we decided it’s not reasonable to refund. We would explain to them and that's it. If they go everywhere to troll, it doesn’t matter.

But as a UI/UX designer, I’m thankful that they triggered this issue where they could play the game without noticing it. I should have made the UI clear. I almost want to reward them for discovering this issue.

But Ben here, said arrogantly, “we don’t need these users, we can see the retention from those users is low, I don’t care about them.” Oh so do you think the “right users” is the only factor for retention?

I hate it when people blame others before reviewing themselves. From my point of view, we should have improved our UI to keep those users instead of trying and trying thousands of campaigns without the intention to keep them. BS!

https://opensea.io/assets/ethereum/0x495f947276749ce646f68ac8c248420045cb7b5e/19289043477987981042814920477202086135675567400894939442083619874920059633665/

So Ben is back after a 2-week holiday and joined the product meeting today. I don’t hate him personally, but he’s like the food I’m allergic to, can’t intake too much. He always acts like he’s at the top of the world while the rest of us are idiots.

Anyways, we recently started an NFT campaign where people can claim NFTs when they accomplish certain actions. And yesterday some of the users accidentally played a lottery feature on our UI and lost money. They are mad at us demanding a refund.

However, when they join the campaign and follow the instruction, they are already in the game. They should read the guidelines. So we decided it’s not reasonable to refund. We would explain to them and that's it. If they go everywhere to troll, it doesn’t matter.

But as a UI/UX designer, I’m thankful that they triggered this issue where they could play the game without noticing it. I should have made the UI clear. I almost want to reward them for discovering this issue.

But Ben here, said arrogantly, “we don’t need these users, we can see the retention from those users is low, I don’t care about them.” Oh so do you think the “right users” is the only factor for retention?

I hate it when people blame others before reviewing themselves. From my point of view, we should have improved our UI to keep those users instead of trying and trying thousands of campaigns without the intention to keep them. BS!

https://opensea.io/assets/ethereum/0x495f947276749ce646f68ac8c248420045cb7b5e/19289043477987981042814920477202086135675567400894939442083619874920059633665/