The product team has been working on the designs for months, the UI is stunning with animations on every page. The new feature launches on the app and … silence … *crickets* … weeks pass and the only result is a painful increase in customer support tickets. What happened and how could this be prevented?Introducing … UX ResearchYour new best friend for unlocking user insights & validating ideasUX (user experience) research is the systematic study of target users and their requirements, to add ...