I spent 60 days trying to claim 1.87 ETH from Trust Wallet. Their support ignored 6 of my follow-ups. Their product's Confirm Claim screen was silently broken. I ended up self-rescuing on Etherscan by calling Kiln's contract directly — cost $0.15, took 30 seconds. Here's every email, every screenshot, every on-chain proof. Ticket #2684399, still open.