“Your! We have an urban 12345 hotline to ask what can help you, “How you, please ask you if you have any of the questions you have reflected before you for your treatment?” The number of telephone calls with hundreds of thousands of people for “telephones” is 12345. The liners wear ears, greetings, patient queries and skilful recordings of the issues reflected by the population. Among them, the problem of small property areas has become an area where citizens complain about HF. Data show that...