When I was 19, I left my job.

I didn’t want to at the time,

but I needed to learn more.

I became accustom to knowing all the processes; the people, the customers.

(At least I thought I did)

I asked myself; How do I know we are doing this ‘right’?

My curiosity wanted to learn the more.

'How do other companies do what we’re doing? - I asked my manager in my 121.

The answer was something along the lines of; ‘You’ll need to go work there to find out’

And that’s what I did.

When you leave your job I can tell you a few things;

• The grass isn’t always greener.

• Expect things to be different than explained in the interview.

• Don’t take promises as facts.

• Choose a manager, not a company.

Here's what I've found after working at several companies;

• Good data drives good decisions, and good decisions make a good business.

• Deliver what people want, not what you think they want.

• Make new stuff, entertain the imagination.

• People are not robots.

• It’s okay to make a fuss.

• You have to be shit before you get good.

• People are usually buying experiences.

How does this relate to service management?

I’m not sure.

Maybe it does - maybe it doesn’t.

Either way, I enjoyed writing this, and I hope you learnt something new.

(For those who are getting sore thumbs scrolling down my newsletter, next time it will be different, and someone else will be doing the talking.)

Stay tuned.

Cya.

TL/DR - Firstly, make your career decisions based on how you can learn the most. Knowledge cannot be taken away from you. Secondly, learn to present data well and get good at storytelling. Great businesses are built on great decisions, which are often made on great data.

When I was 19, I left my job.

I didn’t want to at the time,

but I needed to learn more.

I became accustom to knowing all the processes; the people, the customers.

(At least I thought I did)

I asked myself; How do I know we are doing this ‘right’?

My curiosity wanted to learn the more.

'How do other companies do what we’re doing? - I asked my manager in my 121.

The answer was something along the lines of; ‘You’ll need to go work there to find out’

And that’s what I did.

When you leave your job I can tell you a few things;

• The grass isn’t always greener.

• Expect things to be different than explained in the interview.

• Don’t take promises as facts.

• Choose a manager, not a company.

Here's what I've found after working at several companies;

• Good data drives good decisions, and good decisions make a good business.

• Deliver what people want, not what you think they want.

• Make new stuff, entertain the imagination.

• People are not robots.

• It’s okay to make a fuss.

• You have to be shit before you get good.

• People are usually buying experiences.

How does this relate to service management?

I’m not sure.

Maybe it does - maybe it doesn’t.

Either way, I enjoyed writing this, and I hope you learnt something new.

(For those who are getting sore thumbs scrolling down my newsletter, next time it will be different, and someone else will be doing the talking.)

Stay tuned.

Cya.

TL/DR - Firstly, make your career decisions based on how you can learn the most. Knowledge cannot be taken away from you. Secondly, learn to present data well and get good at storytelling. Great businesses are built on great decisions, which are often made on great data.