Since starting my career, my focus has always been to learn and deliver great service.

These things go hand in hand.

To deliver great service, you need to know your customers and their products.

You need to know why they chose you and what value they get from your services.

I achieved this understanding through curiosity and a want to do good.

The first years of my career were a sharp learning curve.

I made mistakes and was exposed to lots of problems, both operational and technical.

I learned how not to structure teams, manage people, design applications, deliver meetings, speak with customers, the list goes on.

In recent years I’ve been searching for my purpose. One which resonates with me the most.

I turned to books, podcasts, and my girlfriend, to help me find my way to what this could be.

I was recently listening to a podcast with Robert Greene. He was talking about mastery, the book I am reading now.

He spoke about how our bodies are very much in tune with their calling and their purpose.

He said, ‘Look back at what you did when you were five, then understand what you were drawn to with little to no influence.’

For me that was Lego.

I’d spend countless hours effortlessly building. I loved to build ships, rockets, cities and stories.

I built these huge cities spanning across my desk and under my bed.

I then created made-up problems and solved them with an even bigger, better building, a superhero or even something imaginary.

Why does this matter?

Well, it turns out it matters a lot.

When I look back at the last 10 years of my career and the companies I’ve worked with,  I’ve been at my best when I’m building something new and that solves a big problem.

Whether that be building an ITSM, launching a new initiative or running a service improvement plan with a customer.

These things all involve building, making something new, to fix a big problem.

Being a service manager has exposed me to a lot of problems across the businesses I’ve worked with.

What’s clear is the people who are making the biggest difference, who solve these problems, do so in a flow state.

They are in tune with their responsibilities.

They deliver their work with ease.

They zone in, get it done, and always to a high standard.

Because they care.

Because it’s what they’re meant to do.

I haven’t asked these people what they did when they were 5, but I’m sure they were doing something that reflects their calling.

Think back to when you were five, and speak to your parents.

What were you drawn to?

What was your Lego?

Since starting my career, my focus has always been to learn and deliver great service.

These things go hand in hand.

To deliver great service, you need to know your customers and their products.

You need to know why they chose you and what value they get from your services.

I achieved this understanding through curiosity and a want to do good.

The first years of my career were a sharp learning curve.

I made mistakes and was exposed to lots of problems, both operational and technical.

I learned how not to structure teams, manage people, design applications, deliver meetings, speak with customers, the list goes on.

In recent years I’ve been searching for my purpose. One which resonates with me the most.

I turned to books, podcasts, and my girlfriend, to help me find my way to what this could be.

I was recently listening to a podcast with Robert Greene. He was talking about mastery, the book I am reading now.

He spoke about how our bodies are very much in tune with their calling and their purpose.

He said, ‘Look back at what you did when you were five, then understand what you were drawn to with little to no influence.’

For me that was Lego.

I’d spend countless hours effortlessly building. I loved to build ships, rockets, cities and stories.

I built these huge cities spanning across my desk and under my bed.

I then created made-up problems and solved them with an even bigger, better building, a superhero or even something imaginary.

Why does this matter?

Well, it turns out it matters a lot.

When I look back at the last 10 years of my career and the companies I’ve worked with,  I’ve been at my best when I’m building something new and that solves a big problem.

Whether that be building an ITSM, launching a new initiative or running a service improvement plan with a customer.

These things all involve building, making something new, to fix a big problem.

Being a service manager has exposed me to a lot of problems across the businesses I’ve worked with.

What’s clear is the people who are making the biggest difference, who solve these problems, do so in a flow state.

They are in tune with their responsibilities.

They deliver their work with ease.

They zone in, get it done, and always to a high standard.

Because they care.

Because it’s what they’re meant to do.

I haven’t asked these people what they did when they were 5, but I’m sure they were doing something that reflects their calling.

Think back to when you were five, and speak to your parents.

What were you drawn to?

What was your Lego?