1 Ignoring User Experience Pushing content with typos. Using self-indulgent copy and headlines instead of considering the audience. Neglecting serious bugs that users have reported. Poor formatting. 2 Not Doing Operational Work Failing to pursue the core value of the product. Lacking clear user segmentation and personas. No planning for operational rhythm. Product teams not understanding operations, and vice versa. Operations and products are gradually merging, which is a trend. 3 Lack of Bus...