Cover image
Blog iconFren
Mar 6

Web3 customer experience SUCKS.

Projects are burning $$$ on “Community,” but “Users” are left stranded when they need actual support. UI/UX is improving, docs are getting better, but one major gap remains: actual support. Here’s why Web3 support is a joke right now and how projects can fix it before users walk away for good.Who am I?I talk about Web3, community, and product. No fluff, just real takes. Follow me for more unfiltered thoughts on building in this space.Community ≠ Customer SupportMost Web3 projects don’t even h...

Most popular by Fren

Cover image

Web3 customer experience SUCKS.

Fren

Written by
Fren

I write about my experience with Marketing, Building and running campaigns in crypto.

Writer coin
Subscribe

Support Fren

Support this publication to show you appreciate and believe in them. As their writing reaches more readers, your coins may grow in value.

2025 Paragraph Technologies Inc

PopularTrendingPrivacyTermsHome
Search...Ctrl+K

Fren

Subscribe