As a survivor of military trauma (both mental and physical), I spend a fair amount of time at Veterans Affairs, aka the VA. Due to a TBI, my lack of memory means I follow a system: Receive an appointment letter, place it on the fridge, and on the correct date I grab the letter and head to the VA. I don't bother looking at what the appointment is, since I'm sure they know what they're doing (a laughable concept in US healthcare). Besides, I'd forget what I left the house fo...