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In From Sydney to Singapore, digital fraud isn’t just a tech problem; It’s a human one. And it’s catching even the brightest minds off guard.
Have you ever thought, “That would never happen to me”? So did thousands of people across Australia, Southeast Asia, and the Asian Pacific region, until it did. Some of the smartest minds of the region are being fooled, and it’s costing billions. This simply shows that being smart or tech-savvy doesn’t protect you anymore.
This is not stupidity. It’s psychology. From Tokyo to Tasmania, digital scams are escalating in scale and sophistication. What’s even surprising isn’t just the technology behind the scams, it’s the people falling for them. From CEOs in Sydney to professionals in Penang, some of the brightest minds in the Asia-Pacific are still being outwitted by digital scammers.
Scammers are leveraging emotional triggers, mental shortcuts, and behavioural psychology to scam lawyers, doctors, business leaders, and IT professionals. This is not a knowledge gap. It’s a human vulnerability. And until we understand it, we cannot defend against it.
In March 2025, a seasoned Brisbane business leader lost $200,000 in under an hour to a sophisticated investment scam. She had two degrees, decades of experience, and used multi-factor authentication, but still fell victim.
This story isn’t rare. Across Australia and the Asia-Pacific, digital scams are on the rise, and alarmingly, those with higher education and income levels are increasingly being targeted and fooled by cyber criminals. The question that haunts regulators and businesses alike is “Why do smart people still fall for scams?”
The Australian Competition and Consumer Commission (ACCC) reported that Australians lost $2.7 billion to scams in 2023 [1]. In Singapore, Scam victims lost a record $1.1 billion in 2024, the highest number of cases ever reported [2]. In Malaysia, people lost USD $12.8 billion to scams in 2024, equivalent to 3% of the nation’s GDP [3]. In Papua New Guinea [4], phishing and investment scams have recently surged, leading to significant financial losses for many citizens through fraudulent schemes on social media and other platforms. Despite more cybersecurity tools than ever, the weakest link remains the human mind. And cybercriminals know it.
Cybercriminals do not just exploit technology; they exploit neuropsychological vulnerabilities, including.
Cognitive Overload: In a fast-paced, hyper-connected world, our brains take shortcuts, leading to snap decisions. Scammers design their messages to create urgency and hijack attention.
Authority Bias: Emails or SMS messages “from” trusted brands like Australia Post, Banks, or telecommunications companies exploit our instinct to comply with perceived authority.
Emotional Hijacking: Scams often spike fear, greed, or love, emotions that can override rational thought. Romance scams are surging in Japan and the Philippines, especially among professionals over 40.
Confirmation Bias: We seek out information that validates what we already believe. Scammers feed this with tailored language and fake investment dashboards that “prove” legitimacy.
Even cyber professionals are not immune. The illusion of invulnerability is itself a vulnerability.
In my 5 years of human-centric cybersecurity work across APAC, I have seen one truth consistently ignored: “You can’t firewall human psychology, but you can rewire it.”
Most cybersecurity training is compliance-focused, dry, and forgettable. But by using interactive simulations, behavioural nudges, and neuroeducation techniques, I have witnessed click-through rates on phishing emails drop by up to 70% in under six months.
One Australian mining firm turned its entire frontline staff into cyber defenders through a gamified, psychology-based training program I was lucky to deliver. Their employees now spot scams faster than their IT department.
A one-size-fits-all approach does not work in the Asia-Pacific region.
For instance:
In collectivist cultures like Indonesia or Thailand, scams often exploit family loyalty or group-based trust.
In high-tech societies like South Korea and Singapore, spear-phishing via fake job offers or AI-generated voice mimics is more prevalent.
In Australia and New Zealand, scams target both urban professionals and isolated rural workers through different channels.
Tailoring awareness to local cultural values, linguistic cues, and behavioural patterns is no longer optional; it’s a strategic necessity. And this is what is needed in the Asia-Pacific region.
The media often frames cyber victims as “careless” or “naive.” This narrative fuels stigma and stops people from reporting scams. It also breeds complacency in those who believe their intelligence protects them. We need a paradigm shift.
Cybersecurity is not just about systems; it’s about psychology, empathy, and education. This is the time the public and private sectors need to fully accept this.
Here’s what must happen to save people in the APAC region:
For Businesses: Invest in human-centric training designed around neuroscience, not checklists.
For Governments: Launch stigma-free public awareness campaigns that normalise falling for scams and prioritise behaviour-based education.
For Media Outlets: Tell the full story, highlight the psychological complexity of fraud, not just the dollar loss.
For Individuals: Know this: being scammed doesn’t mean you are foolish. It means you are human. Start learning how to spot emotional red flags, not just digital ones.
The solution to modern digital fraud won’t come from more firewalls, but from unlocking the firewall of the mind. When we stop blaming individuals and start understanding them, we will finally get ahead of cybercrime, not just react to it.
Dr Nickson M. Karie is an award-winning human-centric cybersecurity consultant working with different organisations in the APAC region to transform their people into proactive defenders through bespoke cybersecurity awareness and training programs. He leads custom-designed behavioural cyber training programs rooted in psychology, neuroscience, and regional insight.
To feature this article, book an interview, or request expert commentary, contact Dr Nickson Karie at nmcybersolutions@gmail.com or visit https://nmcyber.com.au to learn more.
Share this article using: #CyberPsychology #HumanCentricSecurity #APACCyberAware
References
National Anti-Scam Centre (2024). Report of the National Anti-Scam Centre on scam activity 2023, April 2024. Available online at: https://www.accc.gov.au/system/files/targeting-scams-report-activity-2023.pdf
Scam victims in Singapore lost a record $1.1 billion in 2024, the highest number of cases ever reported. Available online at: https://www.straitstimes.com/singapore/scam-victims-in-spore-lose-record-1-1-billion-in-2024-highest-number-of-cases-ever-reported
GASA & Whoscall: Malaysians Lose USD $12.8 Billion To Scams In A Year, Equivalent To 3% Of The Nation’s GDP. Available online at: https://cybersecurityasia.net/malaysians-lose-usd-12-billion-to-scams/
Businesses urged to prioritise cybersecurity amid rising digital risk. Available online at: https://apngbc.org.au/2025/businesses-urged-to-prioritise-cybersecurity-amid-rising-digital-risk/
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