Any business, like any person, can fail to meet their duties or responsibilities at some point or another. When this happens, we learn that trust and prestige can take years to build, but minutes to lose. Either way, that doesn’t mean a reputational knock is irreparable, and sometimes, you can subvert most of the damage by implementing a healthy response that shows your true value allocations. This takes more than just a click of the fingers. It takes time, planning, care and the right messag...
