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In an age where consumers have many choices and loyalty is fleeting, providing exceptional customer support is no longer just an optional extra, it is a strategic imperative. Improving your customer support doesn't need to involve reinventing the wheel, sometimes small tweaks make the biggest difference. In this article, we will look at some fundamentals, taking your customer support services from meh to amazing.Customer AcknowledgingAchieving excellence in customer support starts with u...

A recent study by the Harvard Business Review found that nearly two-thirds of senior managers are unhappy with their current jobs. And it’s not just because they’re unfulfilled at work. Many are also struggling to find a way to pursue a career that leads to personal and professional fulfillment. The good news is that there are ways for senior managers to make a career change that will lead to both personal and professional fulfillment. Today, this article outlines everything you need to know ...

Outsourcing is always mistaken for something that's for big businesses, not just for the regular Joes out there. However, it has served small to large companies for the best for years now, and it's something that you should be embracing, especially as a new business owner. You are in the middle of trying to set your business up and you need to wear many hats. The thing is, you don't have to change as many hats as you think you do. You may think you have to have all of your fing...

When you start a business of any kind chances are you might need supplies for it. Depending on the type of business the supply may be necessary for you to execute your everyday activities. If you're like most you're going to need an excellent supplier to help you make sure that you have everything that your clients and customers need. However, if you have just stepped into the business ownership space, you may not be sure exactly what you should be looking for when selecting a suppl...

Any business, like any person, can fail to meet their duties or responsibilities at some point or another. When this happens, we learn that trust and prestige can take years to build, but minutes to lose. Either way, that doesn’t mean a reputational knock is irreparable, and sometimes, you can subvert most of the damage by implementing a healthy response that shows your true value allocations. This takes more than just a click of the fingers. It takes time, planning, care and the right messag...

There is a lot that goes into being an effective business administrator. From handling the day-to-day tasks to ensuring that the company is running smoothly, there are a lot of things to keep in mind. This content will go over the do’s and don’ts of effective business administration. By following these tips, you can make sure that your business is running like a well-oiled machine!1) Have a Clear Understanding of Your Business' ValuesThe first and most important thing to remember as a bu...