Remember mobile-first? Well, if you're creating a new (web3) group or project, start with Discord first. Discord can replace your support and FAQ. Sorry Zendesk. You will get actual questions asked frequently. Your community will help you answer them. You question-asking members will get instant answers. You will not be able to not engage with your users. You can give things that aren't your top priority space so that those who want to talk about them can, without hijacking the main...
