Hello! Just wanted to mention how pleased we were with our recent visit to the Turkish Airlines LGW Terminal at London Gatwick. We were flying with them for the first time as a family, and we were genuinely surprised by how easy and pleasant it all was. The staff were genuinely friendly and helpful and answered all our questions. Our children were bubbling and the staff did their best to keep that energy up with smiles and nice words. We thought the terminal was very family-oriented, with clean amenities and courteous signage. It truly felt like our vacation began as soon as we reached the airport!

From the moment we arrived at London Gatwick Airport, we were impressed by how well signposted everything was. Gatwick is a busy airport, but it didn’t feel overwhelming. Turkish Airlines operates from the South Terminal, which is modern, organized, and filled with amenities that make traveling much more comfortable. As a family of four, including two young kids, efficiency and clarity are very important to us—and the Turkish Airlines definitely delivered on both.

We had done our online check-in the night before, which made things a breeze at the airport. All we had to do was head to the designated Turkish Airlines check-in counters to drop off our bags. Even if you haven’t checked in online, the staff at the counter are super helpful and patient. One of the check-in agents even made small talk with our kids, which helped ease their nerves a bit—traveling with little ones can be a handful sometimes!

What stood out was how organized the check-in area was. There were clear signs directing passengers, and the queue moved quickly. The Turkish Airlines team was courteous, making sure we had all the necessary documents before heading to security.

Security can often be a stressful part of flying, especially with children, but we were pleasantly surprised at how streamlined it was at the Turkish Airlines. Staff members were around to assist and answer any questions, which was helpful since we had baby wipes and other child-related liquids to declare.

We were through security in about 20 minutes—much quicker than we expected for a major airport. There was even a separate family lane, which we didn’t know about before but truly appreciated. It made us feel like families were being considered, not just herded along.

With our boarding passes and security behind us, we had some time to relax before our flight. The Turkish Airlines has a wide selection of shops and restaurants, which made it easy to grab snacks, browse for books, and let the kids pick up some travel toys. There’s something for everyone—whether you’re in the mood for a sit-down meal, a quick coffee, or some duty-free shopping.

One thing we loved was the availability of seating. Even during peak hours, we managed to find a comfortable spot to settle in and recharge before boarding.

Since we were flying Business Class, we had access to the lounge, and I highly recommend it if you’re able to experience it. The Turkish Airlines lounge at LGW is a peaceful oasis away from the hustle of the main terminal. We were greeted warmly and shown to a cozy seating area with a beautiful view of the runway.

The food selection was outstanding—fresh salads, hot Turkish dishes, desserts, and a variety of drinks. The kids enjoyed the fruit and pastries, while my partner and I tucked into some warm lentil soup and tea. Free Wi-Fi and charging stations made it easy to catch up on emails and entertainment while we waited.

Boarding was called right on time and was impressively well-organized. There were clear announcements, and priority boarding for families with young children was handled smoothly. We appreciated the Turkish Airlines staff helping us stow our carry-ons and making sure the kids were settled.

Even in the boarding area, staff remained cheerful and professional. They answered a few last-minute questions we had about the flight duration and in-flight meals. That personal touch really made a difference.

From beginning to end, our experience at the Turkish Airlines was exceptional. Everything ran like clockwork, the staff was warm and professional, and the terminal itself offered all the amenities and comfort one could hope for. As a family traveling together, we felt supported and looked after throughout the entire process.

Conclusion

If you're flying with Turkish Airlines from London Gatwick, I can confidently say you're in for a great experience. The Turkish Airlines is not only efficient and well-managed, but it also offers a level of care and service that genuinely enhances the start of your journey. Whether you’re a solo traveler, a business flyer, or a family like us, you’ll find the experience to be pleasant and seamless.